Buy Back Plus guarantees that we will buy back any left over currency notes commission free and at the same rate you bought it at.
Buy Back Plus is available for Sainsbury’s Travel Money Bureaux pick-up orders only and can be selected when ordering
If your order was rejected, but your available funds show that the money is not there, this is because your card issuer has provided Travelex with the authorisation to take the funds and your bank has then ‘ring fenced’ them.
If the order was rejected, Travelex will not take those funds as your order will have been rejected for reasons that cannot be discussed. Your bank has still ‘ring fenced’ those funds though and should release them for use in a few working days. Unfortunately Travelex is unable to release these funds as it is your bank that is holding them.
If after 5 minutes your email has not arrived, please check your junk email. If it is there, please refer to your email settings to mark emails from Travelex as acceptable.
If you have ordered using a company email address, it may have been blocked by your company.
If you are still unable to find your email then please email email@example.com and they will be able to get a copy of this forwarded to you.