Please note: as of 3rd April 2017, we no longer sell new Multi-currency Cash Passports, but you can still top up your existing Cash Passport or manage your account below.
Have you heard about our new prepaid card? We've now launched our Travelex Money Card! Read more about all the great benefits and get yours now.
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Frequently asked questions
Back to top- Can I purchase a card for someone under the age of 18?
Unfortunately not. It is also not possible to receive secondary cards so you are unable to allow another person to carry another card linking to the same account.
- When will I receive my Cash Passport PIN number?
Your PIN number is given to you along with the card when collecting your order. If you have selected home delivery, the PIN will be sent with your inactive Cash Passport card and normally arrives within 3 to 5 business days.
- How do I register for “My Account”?
Simply click here any we'll take you to My Account where you can register your card.
- How do I activate my card?
If you have ordered a Travelex Multi-currency Cash Passport for home delivery, please call the Card Services activation line on 0800 260 0355 to activate your card.
If you purchased/collected your Travelex Multi-currency Cash Passport card in one of our Travelex stores, then it is activated at the time of collection.
- How do I Reload my card?
You can reload your Cash Passport using a number of services.
- Reload online on Travelex.co.uk
- Return to any Travelex store in the UK and reload in-store
- Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK
- Transfer money via bank transfer with internet or telephone banking. For more details please select below:
Please check for any fees or charges associated with reloading your card:
Please note:
A 2% commission will be charged for reloading your GBP on to your Multi-currency Cash Passport or single currency GBP Cash Passport online, by telephone or via internet/telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.
The Travelex Globe Cash Passport is NOT subject to a 2% reload commission charge.
- How long will it take for funds to appear on my card after I have reloaded?
Telephone Instant Online Instant Bank transfer Up to 5 working days At a Travelex store Instant - How can I contact card services?
If you have a general Travelex Multi-currency Cash Passport query, or want to pass on any comments about using your card, please get in touch using the following contact details:
- Email - cardservices_prepaid@mastercard.com
- Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK or for a list of Freephone numbers to call from overseas if you have a Multi-currency Card please click here or if you have a Globe or Single Currency Card please click here.
- Email - cardservices_prepaid@mastercard.com
- Are there any countries or geographical regions the Travelex Multi-currency Cash Passport won’t work in?
Yes, it is currently not possible to use your Travelex Multi-currency Cash Passport in a few countries and geographical regions.
If you attempt to withdraw cash from a cash machine or use your Card at merchants in any of these countries or geographical regions, your request will be declined.
The countries and geographical regions currently affected are:
Iran, North Korea, Sudan, Syria, and Crimea.
* Please note that some cash machine providers set their own fees and limits
Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.