Lost or Stolen

If your American Express Cheques are lost or stolen, you will need to contact an American Express Travellers Cheque Customer Service Centre immediately. They will assist you with step-by-step instructions for replacing your Cheques.

For Thomas Cook MasterCard and Visa Interpayment cheques, you can contact us toll free.

Click here for a list of our toll free numbers.

Alternative methods of contacting the Worldwide Refund Service are:

By email: tcassistance@travelex.com or

By fax: +44 (0) 1733 502370