Travelex Money WorldWide
My Shopping Cart My Shopping Cart

Travel Money > Travellers Cheques > Travellers Cheques - Travelex - Visa & Mastercard

Travelex, Visa Interpayment & Thomas Cook Mastercard Travellers Cheques

Lost or Stolen

If your Travelex, Visa Interpayment or Thomas Cook Mastercard cheques are lost or stolen, you will need to contact our Refund Service Centre immediately. See below for our toll free telephone numbers.

Alternate methods of contacting our Refund Service Centre are:

By email: tcassistance@travelex.com

By fax: +44 (0) 1733 503088

When emailing or faxing us, please clearly state your name, full details of the loss or theft, and your contact information, including telephone number.

Deceased Claim

If you are in possession of Travelex, Thomas Cook MasterCard or Visa Interpayment cheques purchased by a deceased customer, please see our Travelex Travellers Cheque Encashment Frequently Asked Questions and Travelex Travellers Cheque Encashment Procedures.

Reimbursement

For details regarding reimbursement please see our Travelex Travellers Cheque Encashment Frequently Asked Questions and Travelex Travellers Cheque Encashment Procedures.

Any global financial institution, acceptor or private individual may present Travelex, Thomas Cook MasterCard or Visa Interpayment cheques to us using these encashment procedures. These procedures also list currency & issuer combinations that can no longer be sent via ‘cash letter’ to your correspondent bank.

Contact us

For assistance relating to Travelex, Thomas Cook MasterCard or Visa Interpayment travellers’ cheques, you can contact us:

By email: tcassistance@travelex.com

By fax: +44 (0) 1733 503088

By telephone: +44 (0) 1733 279865 (Interpayment Visa)
+44 (0) 1733 279760 (Travelex, Thomas Cook Mastercard)

For encashment information relating to Travelex, Thomas Cook MasterCard or Visa Interpayment travellers’ cheques, you can contact us:

By email: travellerscheques@travelex.com

By fax: +44 (0) 1733 503088

By telephone: +44 (0) 1733 294826 option 1

Toll Free Telephone Numbers*

Thomas Cook MasterCard
Australia 1 800 127 495
Austria 0800 296266
Bahrain 8000 136
Belgium 0800 12121
Bermuda 1 800 623 0680
Brazil 0800 891 7941
Canada 1 800 223 7373
Caribbean 1 800 223 7373
Chile 800 201 344
China 10 800 441 0102
Colombia 980 915 4866
Cyprus 800 95167
Denmark 80 01 01 10
Finland 0 800 115086
France 0800 90 83 30
Germany 0800 185 9930
Greece 00800 44 13 14 09
Hawaii 1 866 378 1823
Hong Kong 800 962 505
Hungary 06 80 011501
Iceland 800 8174
India 1 600 119009
Indonesia 001 803 0441 1207
Ireland 1 800 411 021
Israel 1 800 943 8424
Italy 800 87 20 50
Japan 00531 78 0111
Luxembourg 800 2 2123
Macau 0800 264
Malaysia 1 800 80 2168
Mexico 01800 123 4823
Netherlands 0800 022 8630
New Zealand 0800 440 112
Norway 800 11 005
Philippines 1 800 1442 0081
Poland 0 0800 441 23 36
Portugal 800 84 4095
Puerto Rico 1866 378 1822
Russia 810 800 2076 2044
Singapore 800 441 1221
South Africa 0800 99 8175
South Korea 00 308 442 0090
Spain 900 948971
Sri Lanka 45 1244
Sweden 020 79 5110
Switzerland 0800 550 130
Taiwan 00801 044 216
Thailand 001 800 442 084
Turkey 00800 4463 2089
UK 0800 622101
UAE 800 044 0068
Uruguay 000 413 598 2388
USA 1 800 223 7373
Venezuela 800 12475
Visa Interpayment
Australia 1 800 127 477
Austria 0800 297320
Bahrain 8000 008
Belgium 0800 71645
Bermuda 1 800 623 0693
Brazil 0800 891 7943
Canada 1 800 732 1322
Caribbean 1 800 732 1322
Chile 800 201 352
China 10 800 441 0104
Colombia 980 915 4867
Cyprus 800 95164
Denmark 80 88 51 36
Finland 0 800 115098
France 0800 91 56 17
Germany 0800 182 4719
Greece 00800 44 13 14 11
Hawaii 1 866 815 4623
Hong Kong 800 962 495
Hungary 06 80 011117
Iceland 800 8172
Indonesia 001 803 0441 1209
Ireland 1 800 558 876
Israel 1 800 943 8338
Italy 800 87 09 87
Japan 00531 78 0113
Luxembourg 800 2 3828
Macau 0800 259
Malaysia 1 800 80 2346
Mexico 01800 123 4826
Netherlands 0800 023 2977
New Zealand 0800 440 110
Norway 800 11 815
Panama 1 800 111 0
Philippines 1 800 1442 0083
Poland 0 0800 441 23 38
Portugal 800 844 307
Puerto Rico 1866 815 4625
Russia 810 800 2078 2044
Singapore 800 441 1223
South Africa 0800 99 8174
South Korea 00 308 442 0096
Spain 900 948973
Sweden 020 79 2221
Switzerland 0800 557 262
Taiwan 0080 104 4215
Thailand 001 800 442 086
Turkey 00800 4463 2091
UK 0800 515884
UAE 800 044 0067
Uruguay 001 800 784 0793
USA 1 800 732 1322
Venezuela 800 12201371

*Local call charges may apply.

4HR Pick-up on All Cash Passports
Cash Passport - MasterCard Prepaid Currency Card