Frequently Asked Questions

Frequently Asked Questions
Q	How can I be sure that I am getting the best price on my foreign currency?
A	The Travelex dealing team checks the UK foreign exchange competitor market on a daily basis to ensure that we are never beaten on price on travelex.co.uk
Q	How do I place an order on travelex.co.uk?
A	Simply follow these easy steps: Choose the currency you want to buy Enter the amount you need in Pounds (enter numeric value only) Select the location from which you wish to collect your currency Select your collection date Enter your payment details
Q	What are the benefits of Buy Back Plus?
A	By taking Buy Back Plus on your Price Promise currency order you will not only receive the best price on the currency you buy today but also on any currency you return to us after your trip. Buy Back Plus guarantees that we will buy back any left over currency notes commission free and at the same rate you bought it at.
Q	How do I change the details of my order once payment has been confirmed?
A	If you need to change any of the details in your order such as the pick up date please email helpdesk.onlinetravelmoney@travelex.com. (We are open Monday to Friday 08.00 - 22.00, Saturday and Sunday 10.00 - 20.00)..
Q	Can I cancel a confirmed order?
A	If you need to cancel an order then please email helpdesk.onlinetravelmoney@travelex.com. (We are open Monday to Friday 08.00 - 22.00, Saturday and Sunday 10.00 - 20.00). .
Q	Will I receive confirmation that my order has been accepted?
A	Yes. This may not come through immediately but will do so as soon as we have obtained authorisation from your card issuer.
Q	The currency I need is not listed
A	If you cannot find the currency you require online then please call 08702 405 405 or email customerservices@travelex.com and they will be able to advise you on an alternative currency to take.
Q	What currency do I need to take with me on my trip?
A	If you do not know what currency you should take on your trip then please call call 08702 405 405 or email customerservices@travelex.com and they will be able to advise you.
Q	I know that there are sufficient funds in my account but my card has been rejected. What should I do?
A	You will be restricted by the cash limit imposed by your card issuer. You must either order an amount below your cash limit or use an alternative card.
Q	Is there a charge for using my Credit Card?
A	Travelex charge a 1.5% fee for MasterCard purchases (min £4, max £15). Note, other card issuers may charge a cash advance fee.