The prices compared will be the total prices (including administration fees, delivery and/or collection fees, commission and any payment fees offered by Travelex Retail Online and the other foreign currency retailer) to which Travelex Retail Online’s price is being compared, on the same Business Day that you bought foreign currency from us. The prices compared must be genuine like-for-like sell rate prices offered to the general public and not Mid-Market Rates* or prices only available to staff, club members or other selected groups or individuals.
*For the purposes of these Online Price Promise Terms and Conditions, "Mid-Market Rate" means a mid-market or indicative rates shown on various foreign exchange providers’ websites which are neither actual "buy" rates nor actual "sell" rates offered by that provider but are derived from the mid-point between the buy and sell rates of large-value transactions in the global currency markets.
The verification process
Note: We are unable to accept screenshots of competitors’ prices which are quoted on third party comparison websites as evidence of an alternative price.
These Online Price Promise Terms and Conditions were last updated on 05 December 2013.