You may be asked by staff at one of our Travelex bureaux, prompted at various points on our Website or asked by one of our customer services advisers to provide us with your personal information. Accordingly, we may collect and process the following information about you:
We only use personal information for the purpose(s) for which we tell you that it has been collected, and for other legitimate purposes as permitted by the Data Protection Act 1998 (the "Act") and other relevant laws. We only retain your personal information for as long as is necessary for such uses.
If you provide information when buying travel money or other goods or services from Travelex, we may use such personal information for the purposes of:
We may make use of the personal information we have collected about you from the Website to enable third party websites to display our advertisements to you. We do not disclose identifiable information about our Website users to our advertisers, but we may provide them with information to help us reach the kind of audience we want to target.
We strive to ensure that the information we maintain about our customers is accurate, current and complete. We respond to requests from customers to correct inaccurate information in a timely manner.
When transmitting personal information over the internet, please bear in mind that this is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to the Website. However, when you place an order online, your order is placed over a secure connection and your personal information is encrypted to ensure it remains safe at all times.
Once we receive your personal information, we use strict security standards and procedures to help prevent unauthorised access. Where Travelex is required to make paper copies of your personal information, such information is either:
All personal information which is provided online is stored on our secure electronic systems and archived in a secure manner.
We may disclose your personal information to any member of the Travelex group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006).
We may disclose your personal information to third parties for the following purposes:
Cookies are small text files placed on your computer, phone or tablet by websites or sometimes by emails. Cookies provide us with useful information which we use to improve our Website and make it possible for Travelex to identify some of your preferences. When you revisit our Website, Travelex's computer server will recognise the cookie, giving us information about your previous visits which help us to analyse how our customers interact with our sites so we can make improvements.This is statistical data about our users' browsing actions and patterns, and does not identify you as an individual.
We use three types of cookies on our websites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies. It is therefore advisable to check these policies before you submit any personal information to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
You may want to discontinue receiving information from the Travelex group. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes not to be informed directly of these promotions or product introductions by emailing firstname.lastname@example.org. Please specify that you want to be removed from the Travelex email database. You will also be provided with an unsubscribe link in any email marketing communications we send you.