By taking out Buy Back Guarantee on your foreign currency order we will buy back any left over foreign currency notes commission free and at the same rate you bought them at.
Buy Back Guarantee is available for store pick-up orders only and can be selected when ordering.
Currently Buy Back Guarantee cannot be purchased on Cash Passports and is applied to all foreign currencies. If you do not wish to purchase Buy Back Guarantee on all of the Cash and Travellers Cheque currencies in your basket, then you will need to order the currencies separately.
If your order was rejected, but your available funds show that the money is not there, this is because your card issuer have provided Travelex with the authorisation to take the funds and they have then ‘ring fenced’ them.
If the order was rejected, Travelex will not take those funds as your order will have been rejected for reasons that cannot be discussed. Your bank has still ‘ring fenced’ those funds though and should release them for use in a few working days. Unfortunately Travelex is unable to release these funds as it is your bank that is holding them.
If after 5 minutes your email has not arrived, please check your junk email. If it is there, please modify your email settings to mark emails from Travelex as acceptable.
If you have ordered using a company email address, it may have been blocked by your company.
If you are still unable to find your email then please email firstname.lastname@example.org and they will be able to get a copy of this forwarded to you.
We recognise that email is a convenient way for you to hear from us on new developments and special offers. However, to protect your details and maintain a high level of security, we never ask for any account login details, your card number or for any personal information via email.
We are aware of the growing number of phishing scams and we want to help you feel secure in receiving our emails.
Below are three ways that you can check to confirm that an email is genuinely from us: