Covid-19 Update


Tuesday 24th March 2020, 12pm: All UK foreign exchange bureaus temporarily closed.

The rapid escalation of COVID-19 into a global pandemic has caused significant and widespread disruption to life for both individuals and businesses. The UK Government has introduced strict new measures to reduce the spread of the virus, including a requirement for most retail businesses to close, plus stronger requirements for people to remain at home except for very limited purposes. 

As a global business, Travelex recognises our need to act and to update our response to this changing situation.

Travelex has taken the decision to temporarily close all UK bureaus effective from Tuesday 24th March 2020. The time scale for bureau closure is currently anticipated as 8 weeks, however with the uncertainty around Covid-19, there is a possibility that this could continue over a longer time period. We are still able to help you with your currency needs through our Home Delivery service for all travel money purchases via our website. As always, the safety and security of our employees, customers and partners is of paramount concern. We appreciate your patience during this time and apologise for any inconvenience caused.

*Home Delivery Times

Due to the current COVID-19 situation, Royal Mail will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. 

Please note: as of 24th March 2020, if you place your order after 12:30, your order will be processed and dispatched the following day and therefore you may experience a slight delay to your home delivery order.