Customer Update

The safety and wellbeing of our colleagues, customers and partners is our highest priority. In line with government guidelines we are now re-opening our Click and Collect Service and selected stores.


Click and Collect Service is now open

Click and collect your currency for our best rates at:

  • Heathrow Airport

 Order here


Open stores for last minute travel money:

For last minute travel money we have the below stores now open;

  • Heathrow Terminal 5 departures after security (Currency and VAT services):
    • Open Monday - Sunday  06:30 – 19:30
  • Heathrow Terminal 2 departures before security (Currency and VAT services):
    • Open Monday - Sunday  07:00 – 18:30
  • Heathrow Terminal 2 departures after security (Currency and VAT services): 
    • Open Monday - Sunday 07:00 - 19:30
  • Heathrow Terminal 2 arrivals:  
    • Open Monday - Sunday 06:30 - 19:30

You can also withdraw Euros and selected other foreign currencies from our ATMs in:

  • Birmingham Airport
  • Heathrow Airport
  • Liverpool Airport
  • Manchester Airport
  • Newcastle Airport


Home Delivery Service

  • Order your travel money via Our Website and have it delivered safely to your home
  • Order via the Travelex Money app. The App is available on Google Play and in the App Store


Travelex Money Card


Keeping up to date

This page, as well as our social media channels are regularly updated with the latest information on our services. Follow us on:

  • Facebook
  • twitter
  • Instagram

We would like to thank you for your ongoing support and look forward to welcoming you back into our stores very soon.

From all of us at Travelex


Need Help?

Even during lockdown if you have any questions or need help with your travel money do not hesitate to contact us, you can:


Safety measure during the Covid-19 Pandemic

Below are the Coronavirus (Covid-19) prevention and safety measures we have taken at Travelex to prevent the spread of the virus across our stores, offices and order processing spaces. We constantly review and adapt our procedures in line with government recommendations to ensure it is as safe as possible when you order your travel money or visit us in store.

  • Social Distancing in all stores and offices
  • One customer per till and spacing between tills and customers
  • All colleagues have PPE equipment depending on their job requirements
  • All surfaces are regularly disinfected, and hand sanitisers are available for frequent use


*Home Delivery Times

Due to the COVID-19 situation, Royal Mail will no longer guarantee deliveries by 1pm the next working day.

To enable us to maintain social distancing and keep our colleagues safe, please note that if you place your order after 1:30pm, your order will be processed and dispatched the following day.