Customer Update
The safety and wellbeing of our colleagues, customers and partners is our highest priority. In line with government guidelines we are now re-opening our Click and Collect Service and selected stores.
Click and Collect Service is now open
Click and collect your currency for our best rates at:
- Heathrow Airport
Open stores for last minute travel money:
For last minute travel money we have the below stores now open;
- Heathrow Terminal 5 departures after security (Currency and VAT services):
- Open Monday - Sunday 06:30 – 19:30
- Heathrow Terminal 2 departures before security (Currency and VAT services):
- Open Monday - Sunday 07:00 – 18:30
- Heathrow Terminal 2 departures after security (Currency and VAT services):
- Open Monday - Sunday 07:00 - 19:30
- Heathrow Terminal 2 arrivals:
- Open Monday - Sunday 06:30 - 19:30
You can also withdraw Euros and selected other foreign currencies from our ATMs in:
- Birmingham Airport
- Heathrow Airport
- Liverpool Airport
- Manchester Airport
- Newcastle Airport
Home Delivery Service
- Order your travel money via Our Website and have it delivered safely to your home
- Order via the Travelex Money app. The App is available on Google Play and in the App Store
Travelex Money Card
- You can buy a new card and top-up any existing cards as normal. Order or reload here
Keeping up to date
This page, as well as our social media channels are regularly updated with the latest information on our services. Follow us on:
We would like to thank you for your ongoing support and look forward to welcoming you back into our stores very soon.
From all of us at Travelex
Need Help?
Even during lockdown if you have any questions or need help with your travel money do not hesitate to contact us, you can:
- Call us on 0345 872 7627
- Email us at onlinetravelmoney@travelex.com;
- Message us via our social media channels @TravelexUK
Safety measure during the Covid-19 Pandemic
Below are the Coronavirus (Covid-19) prevention and safety measures we have taken at Travelex to prevent the spread of the virus across our stores, offices and order processing spaces. We constantly review and adapt our procedures in line with government recommendations to ensure it is as safe as possible when you order your travel money or visit us in store.
- Social Distancing in all stores and offices
- One customer per till and spacing between tills and customers
- All colleagues have PPE equipment depending on their job requirements
- All surfaces are regularly disinfected, and hand sanitisers are available for frequent use
*Home Delivery Times
Due to the COVID-19 situation, Royal Mail will no longer guarantee deliveries by 1pm the next working day.
To enable us to maintain social distancing and keep our colleagues safe, please note that if you place your order after 1:30pm, your order will be processed and dispatched the following day.