What is the Travelex.co.uk Price Promise?
Here at Travelex, we check the exchange rates of major banks and high street retailers every day, adjusting our rates accordingly to ensure that we give you our most competitive price on your foreign currency.
We’re committed to bringing you our best rates with our Online Price Promise: if you do manage to find a better overall price elsewhere (whether online or not), we’ll refund you the difference between the price you paid with us and the more competitive lower price.
For more information, take a look at our Online Price Promise terms and conditions.
What else can you do to get great rates on your travel money?
Why not try our Currency Converter tool to check exchange rates easily? It’ll show you the historical exchange rates as well as the very latest ones, so you’ll get an idea of whether or not it’s a good time to buy your currency.
You can also use our Travel Rate Tracker to help you find the best time to buy the currency you need. We’ll monitor exchange rates and let you know by email when they’re within the range you’re hoping for. We can even let you know the exchange rate on a certain date.
Don’t forget to look out for our Happy Hour* deals, offering extra low rates for limited amounts of time. Keep your eyes peeled for the Happy Hour countdown on our home page, or sign up to our newsletter and follow us on Facebook and Twitter to always be in the know.
Read our great reviews on Trustpilot!
Secure and competitive
Travelex are very reliable, provide an easy to use service. Their rates may not be the absolute best but are always close to it and the service is excellent with deliveries always prompt and secureAndrew Jacob
cant fault collect at airport service…
cant fault collect at airport service excellentmrkt
Fast and easy
Fast and easy, with good rates and no extra charges. Works everywhere I've ever tried to use it when traveling.Carey Loewenthal
Scary ordering travel money this way
Scary ordering travel money this way , no problem at all. Delivery on time as requested.of Gill
I had a small balance in a currency…
I had a small balance in a currency which I did not want for my recent holiday. I thus changed to the currency of the latter which left me with an odd amount (in dollars and cents) which I would never be able to withdraw (as ATM's dispense only high value notes). I was able to buy a top up in an odd amount to make my balance a round one! Problem solved. And use of the card - in this case in Canada - was as ever very easy. The only downsides were that most ATM's charged for use but free ones were available - but had to be sought. The worst aspect was that during our holiday the pound strengthened quite a lot (almost 10 cents) compared with the Travelex rate at the time I bought Canadian dollars!!Geoffrey Hall
Efficient professional service
Efficient professional servicedonkirk
Convenient and speedy
Convenient and speedy. Not, however, the best rate of exchange.John, London
ATMs in Greece
Very pleased to get a refund after being deceived by a Greek ATM with confusing instructions for withdrawing euros from my Travelex card. Also very pleased to be advised about how to avoid this in future - and the advice worked.Richard and Jane
This was honestly a stress saver
This was honestly a stress saver! I was travelling to Japan but wasn't aware that I had to preorder my Japenese Yen and there were no shops open which had the amount of Yen that I wanted to exchange. After a quick search, I found that Travelex did last minute airport delivery, which was perfect for me as I was travelling on Monday morning and it was late early Saturday evening at this point. The rates were also one of the most favourable which I had found, which was a bonus as I didn't feel like I was losing money, or as much money as I would have lost if I had exchanged money at the airport. These were the benefits, the only drawbacks were that it took a while for my confirmation email to come through which would not have been an issue if I didnt need the money for the actual day that I placed the order for, but it finally came through late Saturday night which was fine, but may have posed an issue if they had told me that they couldn't fulfil my order. Other than that, the lady who served me would have benefitted in some customer service training. It wasn't that she was rude, but rather that she just didn't seem to care - she was more focused on the conversation she was having with a colleague than she was me, and looked quite annoyed that I had disrupted this very important conversation. Other than that, all was great and I would most definitely recommend Travelex for last-minute currency orders!Elina
Although it took some time to…
Although it took some time to eventually get the money card I had ordered it was easy.customer
Used then before
Used then before, good exchange rate offered and very fast delivery, well worth usingMaurice Ling
As usual this was efficient and prompt.
As usual this was efficient and prompt.Ms M Whitfield
Very efficient service and reasonable…
Very efficient service and reasonable rates.Diane Garvey
Fast and easy to use
Fast and easy to useNicole
Quick, efficient and friendly service.Hayley
Does the price from another provider need to be from the same day?
Yes, it does. Currency rates fluctuate daily, which means that we can’t compare like for like if the price you found is from another day.
What do you mean by overall price?
When you buy your currency online, you may be subject to a number of different charges in addition to the pure exchange rate that you’re quoted. This means that you must always look at the total price, including things like delivery, admin, card and processing fees, as well as some providers charging a commission.
Our price promise includes the following costs in its total price comparison:
- The foreign currency rate
- Any delivery or collection fee payable
- Any administration fee payable; and
- Any fee payable for using your preferred payment method
For more details, check out our Price Promise terms and conditions
I’ve managed to find a better overall price, how do I claim a refund?
You'll need to provide us with the following details:
- Your www.travelex.co.uk Order Reference Number;
- The details of the alternative foreign currency retailer, including: business name, address, telephone number; and the exact website address you obtained the quote from (if applicable).
- The total price offered to you by that retailer and confirmation of the times and dates you obtained the alternative quote (a copy of the alternative foreign currency retailer’s quote should suffice). This total price should set out (as applicable):
- the amount of foreign currency you wished to purchase;
- any delivery or collection fee payable;
- any administration fee payable; and
- any fee payable for using your preferred payment method.