What is the Travelex.co.uk Price Promise?
Here at Travelex, we check the exchange rates of major banks and high street retailers every day, adjusting our rates accordingly to ensure that we give you our most competitive price on your foreign currency.
We’re committed to bringing you our best rates with our Online Price Promise: if you do manage to find a better overall price elsewhere (whether online or not), we’ll refund you the difference between the price you paid with us and the more competitive lower price.
For more information, take a look at our Online Price Promise terms and conditions.
What else can you do to get great rates on your travel money?
Why not try our Currency Converter tool to check exchange rates easily? It’ll show you the historical exchange rates as well as the very latest ones, so you’ll get an idea of whether or not it’s a good time to buy your currency.
You can also use our Travel Rate Tracker to help you find the best time to buy the currency you need. We’ll monitor exchange rates and let you know by email when they’re within the range you’re hoping for. We can even let you know the exchange rate on a certain date.
Don’t forget to look out for our Happy Hour* deals, offering extra low rates for limited amounts of time. Keep your eyes peeled for the Happy Hour countdown on our home page, or sign up to our newsletter and follow us on Facebook and Twitter to always be in the know.
Read our great reviews on Trustpilot!
Easy to navigate
Easy to navigate , simple straight and prompt deliveryAnon
Competitive exchange rate .Currency…
Competitive exchange rate .Currency delivered without any problems.Excellent service.Rob S
I would recommend this company due to…
I would recommend this company due to their great prices.Anthea
Use every month for transfers to my…
Use every month for transfers to my Euro account. Very efficient, good exchange rate, helpful and courteous serviceRobert
Home delivery was a couple of days…
Home delivery was a couple of days earlier than I had selected but the info provided did mention this. No complaints as I was in. Will use again.James
Easy to top-up and check your balance…
Easy to top-up and check your balance online. I have had no issues with using this card and it prevents me from paying extra to use my normal bank card abroad.jay
Easy to reload money
Easy to reload money. It would be good if the mobile app could show what transactions had occurred.Philip
Jolly good show
I always use this company and have been very pleased with them.MICHAEL
Did exactly what was required/expected.
Did exactly what was required/expected.James
Good service.Julie Dobson
Easy to order - money to go
Easy to order . The best rate. You just have to remember to pick the money up before you go! Great service!tuulikki
Easy service to use
Easy service to use, staff at airport collection point were very helpful and I had no issues with anything. I would definitely use this service again.Catherine Webster
Great service - the rate (GBP/EUR) wasn't too bad at all and included free next day signed delivery. Fantastic, especially for last minute currency requirements. Loads better than being ripped off at the airport!Ian Tyler
Delivery accurate and timely.Patricia
Easy to navigate website, excellent exchange range, faultless process and monies ready and waiting at Manchester departures as promised.Charles Berry
Does the price from another provider need to be from the same day?
Yes, it does. Currency rates fluctuate daily, which means that we can’t compare like for like if the price you found is from another day.
What do you mean by overall price?
When you buy your currency online, you may be subject to a number of different charges in addition to the pure exchange rate that you’re quoted. This means that you must always look at the total price, including things like delivery, admin, card and processing fees, as well as some providers charging a commission.
Our price promise includes the following costs in its total price comparison:
- The foreign currency rate
- Any delivery or collection fee payable
- Any administration fee payable; and
- Any fee payable for using your preferred payment method
For more details, check out our Price Promise terms and conditions
I’ve managed to find a better overall price, how do I claim a refund?
You'll need to provide us with the following details:
- Your www.travelex.co.uk Order Reference Number;
- The details of the alternative foreign currency retailer, including: business name, address, telephone number; and the exact website address you obtained the quote from (if applicable).
- The total price offered to you by that retailer and confirmation of the times and dates you obtained the alternative quote (a copy of the alternative foreign currency retailer’s quote should suffice). This total price should set out (as applicable):
- the amount of foreign currency you wished to purchase;
- any delivery or collection fee payable;
- any administration fee payable; and
- any fee payable for using your preferred payment method.