What is the Travelex.co.uk Price Promise?
Here at Travelex, we check the exchange rates of major banks and high street retailers every day, adjusting our rates accordingly to ensure that we give you our most competitive price on your foreign currency.
We’re committed to bringing you our best rates with our Online Price Promise: if you do manage to find a better overall price elsewhere (whether online or not), we’ll refund you the difference between the price you paid with us and the more competitive lower price.
For more information, take a look at our Online Price Promise terms and conditions.
What else can you do to get great rates on your travel money?
Why not try our Currency Converter tool to check exchange rates easily? It’ll show you the historical exchange rates as well as the very latest ones, so you’ll get an idea of whether or not it’s a good time to buy your currency.
You can also use our Travel Rate Tracker to help you find the best time to buy the currency you need. We’ll monitor exchange rates and let you know by email when they’re within the range you’re hoping for. We can even let you know the exchange rate on a certain date.
Don’t forget to look out for our Happy Hour* deals, offering extra low rates for limited amounts of time. Keep your eyes peeled for the Happy Hour countdown on our home page, or sign up to our newsletter and follow us on Facebook and Twitter to always be in the know.
Read our great reviews on Trustpilot!
Easy to top up your account. Good rates.Jim
Good quick service
No problem collecting pre-ordered money at Heathrow T5. Quick service and given the euros in 20s and 10s rather than 50s which some outlets insist on. Online rate not the very highest but worth it for the collection convenience at the airport. Kiosks easy to find.Kevern Jenkin
Quick efficient seevice
Quick efficient seevicesuzanne
Easy order online and airport pickup…
Easy order online and airport pickup easy!!!Gwyneth Sanders
Currency ordered and picked up on my next visit to London - hassle freeR Barltrop
Easy to book and collection was…
Easy to book and collection was straight forwardYinka S.
Rapid service and very efficient on…
Rapid service and very efficient on line.Never any trouble cashing in at ATMs abroad.Denis
Ordered on line
Ordered on line, simple and straightforward and received the money the next day.CJE
Ordered currency in advance to pick up…
Ordered currency in advance to pick up at the airport. Got a good rate and the service in the airport was spot on.David Fitzgerald
Ordered two types of currencies for…
Ordered two types of currencies for Xmas presents and received good denominations. Great service very friendly and efficientJames, Aberdeen
Everything was so simple and went…
Everything was so simple and went exactly to plan !!monika
Pity you can't reply to emails
No problems with either buying foreign currency or a Travelex Money Card. The card is easy to top up on line but I would like to know how to collect Avios when purchasing on line? I have emailed you but you haven't replied so am deducting points for that reason.Jean Barclay
Never had an issue with Travelex
Never had an issue with Travelex. Utilised the airport facilities in the past as well. Slightly better rate then local post office. Ability to choose delivery day important as well as I’m a shift worker.Richard Sutcliffe
Great service, well packaged and good choice of delivery slots. However, rates good be better to match others with higher rates. Perhaps a loyalty scheme.greystone
Very good service but I would have…
Very good service but I would have preferred some $5 also more $10 bills rather than large amounts of $100 and $50 bills. Other than that the service was excellent. It was delivered to my home early in the morning, on time.Irene Roddie
Does the price from another provider need to be from the same day?
Yes, it does. Currency rates fluctuate daily, which means that we can’t compare like for like if the price you found is from another day.
What do you mean by overall price?
When you buy your currency online, you may be subject to a number of different charges in addition to the pure exchange rate that you’re quoted. This means that you must always look at the total price, including things like delivery, admin, card and processing fees, as well as some providers charging a commission.
Our price promise includes the following costs in its total price comparison:
- The foreign currency rate
- Any delivery or collection fee payable
- Any administration fee payable; and
- Any fee payable for using your preferred payment method
For more details, check out our Price Promise terms and conditions
I’ve managed to find a better overall price, how do I claim a refund?
You'll need to provide us with the following details:
- Your www.travelex.co.uk Order Reference Number;
- The details of the alternative foreign currency retailer, including: business name, address, telephone number; and the exact website address you obtained the quote from (if applicable).
- The total price offered to you by that retailer and confirmation of the times and dates you obtained the alternative quote (a copy of the alternative foreign currency retailer’s quote should suffice). This total price should set out (as applicable):
- the amount of foreign currency you wished to purchase;
- any delivery or collection fee payable;
- any administration fee payable; and
- any fee payable for using your preferred payment method.