Reserve your tax free shopping refund

Book Your Appointment

Save valuable time. Book your 30-minute appointment in advance and enjoy a simple, timely, and peace-of-mind VAT refund experience.

Available in all Heathrow terminals

£15 service fee available at time of appointment

Claim your refund in cash and receive a £20 World Duty Free shopping voucher*

Travelex VAT refund stores at Heathrow

Terminal 2

Landside Arrivals
Level 1; opposite information desk and passenger arrival point
06:00am - 10:00pm
Get Directions

Terminal 3

Landside Store
Ground floor check in area; Zone D, next to Terminal 3 VAT store
06:00am - 10:00pm
Get Directions
Outside The Terminal
Main concourse; near Zone G and Terminal 3 arrivals
06.30am to 10.00pm

Terminal 4

Landside Store
Level 2 check in area, Zone E. Next to Oreal Restaurant
06:00am - 10:00pm
Get Directions

Terminal 5

Landside Store
Level 5, Zone H. Next to business and first class check in area
06:00am - 10:00pm
Get Directions

Have a Question?

Are there Terms and Conditions I need to be aware of?

You can find them here, please read them carefully.

Who can use the Reserve your Refund service?

This service is available only to any passengers flying from all London Heathrow Terminals, for a fee of £15 per appointment, payable at the time of the appointment.

What is a VAT refund?

For more information on VAT refunds in general, visit our page on Tax Free Shopping

Am I eligible for a VAT refund?

In order to be eligible for a VAT refund, you must:

Live outside the EU.
Be leaving the UK for a destination outside the EU with the goods you've bought.
Travel by the end of the third month after the month that you bought your goods.
Present your purchased goods and your receipts (proof of purchase) for them with a completed VAT refund form at the Travelex VAT Refund by Appointment area in Heathrow T5.
Have a valid passport.
For more information, visit the UK Government's guidelines on Tax Free Shopping

What makes Reserve your Refund different from the normal VAT refund process?

Reserve your Refund allows you to pre-book a 30-minute, one-to-one with a Travelex consultant who will personally attend to your VAT refund requirements. Pre-booking a designated time-slot means you know when your appointment is and how long it will take, giving you peace of mind before you fly.

Is there a different process for high-value goods?

There is no limit on the value of the goods for which you may claim a VAT refund. However, high value goods will need to be processed in accordance with HMRC rules and regulations.

Should your shopping exceed a certain value then your claim may need to be processed after you have gone through security (airside).
We can ascertain if this is the case when we discuss your claim with you during your booked appointment.
Certain items will need to be hand carried through security to airside so that UK Border Force can inspect the goods you have purchased.
These are:
- All portable electrical items
- Sunglasses
- Jewellery
- Wristwatches

There are exceptions to the list of goods above that will be clarified by us when discussing your refund claim.

Can I cancel the appointment?

Yes, you may, and there is no cancellation fee. Details for how you may cancel are included in the email sent to you when you reserved your appointment.

What happens if I am late for the appointment?

If you are late for your appointment, we will try and accommodate you but if this impacts other appointments then your appointment will be cancelled or re-arranged for another timeslot.

How long does the appointment take?

Each appointment will last a maximum of 30 minutes.

Are there any limits on the number of forms I can process with VAT Refund by Appointment?

There is no limit to the number of forms but please advise when booking the number forms you have to be processed so the team can ensure we make your refund as quick as possible.

How will I receive my refund?

You will receive your refund in cash, in pounds sterling or in your home currency.

*£20 World Duty Free shopping voucher - Terms and conditions

TERMS & CONDITIONS. Over 18’s only. £20 voucher can only be used on any spend of £50 or more at World Duty Free store in Heathrow Airport or when you collect your worlddutyfree.com Reserve & Collect order in store in the airport. Voucher only available to customers who claim a VAT refund in cash (in their home currency or pounds sterling) at their Reserve your Refund appointment at Heathrow Airport. Promoter is Travelex UK Limited, 4th floor, Kings Place, 90 York Way, N1 9AG (“Travelex”). Travelex reserves the right to withdraw the offer at any point in time without prior notice. Voucher must be presented in store when making a transaction in a World Duty Free store. Valid from 1st November 2018 to 1st March 2020. One voucher per person, per transaction and must be presented at time of purchase at World Duty Free. This voucher cannot be used in conjunction with any other offer. Voucher cannot be used for the purchase of any tobacco products. Only available to departing passengers with a valid boarding card, Heathrow Airport staff not included. No cash alternative. Vouchers which have been photocopied, defaced or damaged in any way may not be accepted at World Duty Free’s discretion. Any products bought with a voucher cannot be refunded and may be exchanged for another product of the same value only. Neither Travelex nor World Duty Free accept responsibility if a voucher is lost, stolen, destroyed or used without permission and no replacement voucher will be provided in these circumstances.

Reserve Your Refund