Free home delivery
Just place your Single Currency or Globe Card Cash Passport order online for free home delivery in 1-3 working days. Or choose to collect from one of our stores, just order at least 4hrs before you collect your card. Click here for the Travelex Online Terms and Conditions.
How much can I order online (Min/Max)?
Orders for collection at any Travelex UK store are subject to a maximum value of £4,999.99 per person per day. Orders for home delivery are subject to a maximum value of £2,500 per person per day.
All home delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection (excluding Cash Passport orders). Cash Passport Globe and currency cards are subject to an initial minimum load amount of £100.
How can I receive my travel money order?
You can choose to collect your order at Travelex stores within the UK (store list available here) or have it delivered direct to your home address.
Please note, other than orders placed through the London Same Day Office Delivery Service, we are not able to offer office delivery or delivery to an address that isn’t your registered home address for your payment card.
When will I receive my order?
Orders for collection at a Travelex store
If you choose to place an order for collection, you can order up to 60 days in advance of the collection date. You can also order Euros, US Dollars and all Cash Passport currency cards on the day of collection, provided that we receive and subsequently confirm your order at least 4 hours prior to collection. Some locations also offer other currencies for same day collection, the earliest date available will be available for selection after you have entered your currency and collection location on the order screen.
Orders for home delivery
If you choose to place an order for delivery to your home, you can select a specific working day for delivery up to 30 days in advance of this delivery date. Please note that Saturday deliveries are not guaranteed. If you have chosen a monday delivery, Royal Mail may attempt delivering on Saturday. The earliest day you will be able to select for delivery is:
Order Confirmed* Order delivered* Before 3.00 p.m. Monday to Thursday Next working day After 3.00 p.m. Monday to Wednesday Second working day After 3.00 p.m. Thursday and before 3.00 p.m. Friday Saturday or Monday (Saturday deliveries not guaranteed)* After 3.00 p.m. Friday and anytime Saturday to Sunday Tuesday
*Days quoted are dependent on the day being a working day. If one of these days is a public holiday then additional day(s) will be added accordingly. For orders placed after 3.00 p.m. on Thursday up until 3.00 p.m. on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday.
A signature will be required on delivery. All foreign currency banknotes and travellers cheques home delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise) and only to your credit or debit card billing address. A valid landline home telephone number is required for home delivery. Please note that if your order includes a Cash Passport, this will be delivered separately and normally arrives within 3 to 5 business days.
Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions visit www.royalmail.com
Home delivery is free for all orders of £500 or more. For orders below £500 the following charges apply:
Order Value Delivery Fee Up to £299.99 £3.95 Between £300 and £499.99 £1.95 £500 and over FREE
How will my order be sent and is it secure?
Your order will be sent using secure Royal Mail Special Delivery and will require a signature upon delivery. Cash Passport currency cards are sent separately by First Class post and you will need to call us on the number provided with the card to activate it.
The Travelex Cash Passport is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Can I use an address that is outside of the UK?
No, the service is only available for customers aged 18 years or over, and who are resident in and accessing the service from within the United Kingdom.
What time will my delivery arrive?
Your order will be delivered before 1pm on the selected delivery date. Cash Passports are sent out separately and normally take 3 – 5 working days to arrive.
Why has my order not arrived?
If your order was due for delivery today and has not arrived by 1.00 pm, please contact one of our Customer Services team who will be able to track your order.
What should I do if my order is returned to the Royal Mail Depot?
You will have been left a Royal Mail calling card, which you will need to take to your local Royal Mail Depot to collect your order. You must also take with you valid UK identification and a recent utility bill showing your name and delivery address.
Can I have my order delivered to a different address?
For security reasons, all home delivery orders must be delivered to your credit/debit card billing address.