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Supercard FAQs

Have a question about Supercard? Check out our frequently asked questions below to find an answer.

Important information about Supercard MasterCard®

Regrettably, as of 00:01 BST on Monday 24th July 2017, Supercard has closed. Find out more here.

Supercard programme closure

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  • Why has Supercard closed?

    At Travelex we strive to develop innovative products that provide our customers with great value and exceptional service. Unfortunately, the costs of running Supercard and delivering the standards of service we expect have been much higher than anticipated. As a result, we have made the difficult decision to withdraw Supercard from the UK market.

  • How do I get in touch with your Customer Services team?

    If you have any queries or would like to talk to us directly, you can contact us on: +44 (0) 20 3364 5155.

  • What will happen to my current Supercard? Can I still use it after Monday 24th July 2017?

    No, you won't be able to use your Supercard after 00:01 GMT on Monday 24th July 2017. However, if you still prefer plastic to cash on your trips abroad, why not try our Travelex Money Card instead?

  • Do I need to destroy my card?

    Yes, you’ll need to destroy your card. Here are some quick tips on how best to do this:

    1. De-magnetise the magnetic strip by running a fridge magnet along it.
    2. Cut up the electronic chip.
    3. Cut the card up across the numbers & name so that they're less decipherable.
  • Is there a replacement product I can get instead?

    If you prefer plastic to cash on your trips abroad, why not try our Travelex Money Card? The safer way of carrying cash, the Travelex Money Card is our platinum prepaid currency card.

  • How long will I be able to access the app for after closure?

    You'll be able to access your transaction history until Tuesday 24th October 2017 via the app. After that time you can access your transaction data by calling our customer service team on +44 (0) 20 3364 5155.

  • Will I need to delete the app?

    If you no longer need to use Supercard or view your transaction history, you can delete the app. If you’re an existing Supercard customer, you'll still be able to access the app until Tuesday 24th October 2017, so that you can continue to review past transactions. If you’ve previously deleted the app, you’ll be able to download it again until this date.

  • I’ve deleted the app and need information but it’s no longer available – what do I do?

    If you’re an existing Supercard customer, you'll still be able to access the app until Tuesday 24th October 2017, so that you can continue to review past transactions. If you’ve previously deleted the app, you’ll be able to download it again until this date.

  • How long will I be able to access my transactions?

    If you’re an existing Supercard customer, you'll still be able to access the app until Tuesday 24th October 2017, so that you can continue to review past transactions. If you’ve previously deleted the app, you’ll be able to download it again until this date.

  • What if I had a pending transaction on Monday 24th July?

    If you have any pending transactions at closure, these will still be processed as normal. Please bear in mind that after 00:01 GMT on Monday 24th July 2017 you won't be able to carry out any new transactions.

  • What if I need to query a transaction following closure on Monday 24th July?

    If there's an unresolved transaction issue at closure, rest assured that we'll still fully investigate this until it is resolved.

  • What if I'm still waiting for a refund following closure on Monday 24th July?

    If you're still waiting for a refund following closure on Monday 24th July 2017, rest assured that this will still be processed. If you have any questions please get in touch with our Customer Service team on +44 (0) 20 3364 5155.

  • I’ve just noticed a problem with a transaction on my Supercard, what do I do and who do I contact?

    If you suspect there’s a problem with a transaction on your Supercard, you can contact us 24/7 on +44 (0) 20 3364 5155.

  • Do I need to notify my bank about Supercard closing?

    No, there’s no need to notify your bank or credit card provider.

  • Do I need to unlink my bank cards and remove them from the app?

    No, there's no need to unlink your bank cards from the app. We recommend you keep your bank cards linked until all transactions have been processed.

  • How long will you store my data for?

    Your personal information (including card details and transaction history) will be securely stored by our partner, Wirecard Card Solutions Limited, for six years as per regulatory obligations. If you've given us your marketing consent, you'll continue to receive marketing from us unless you choose to opt out of this.

  • Will I still receive marketing from Travelex?

    Yes, if you've previously opted into marketing from Travelex. If you want to opt out, please unsubscribe here.

  • I'm currently on holiday – what should I do?

    You will not be able to use your Supercard anymore.

  • I’m going on holiday after closure – what should I do?

    If you're planning to be on holiday after Monday 24th July 2017, you will not be able to use Supercard. However, if you still prefer plastic to cash on your trips abroad, why not try our Travelex Money Card instead?

Paying with my Supercard

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  • Where can I use my Supercard?

    You can use your Supercard in stores, hotels and merchants around the world, wherever you see the MasterCard Acceptance Mark – that’s millions of locations worldwide!

    Supercard needs the retailer's payment system to be online for Supercard to work; this is for added security. This means that you will not be able to use your Supercard in  places such as:

    -       Toll booths on roads

    -       Vending machines

    -       Petrol pumps

    -       In flight purchases
  • Can I use my Supercard in the UK?

    Yes, you can use Supercard in the UK.  But because Supercard is a travel card, intended for use overseas, there is a fee applied to domestic (UK) usage:

    1.00% of transaction value + £1.00 per transaction (for all transaction types)  

    For full details of fees and limits associated with using a Supercard click here 
  • Can I use my Supercard when I check-in at a hotel?

    You can save on your hotel stay by using Supercard to pay when you check out. However, if you’re asked to present a card at check-in for your stay, you won’t be able to use your Supercard as it won’t work to pre-authorise your stay. We know that it would be great if you could use it for this, so we’re working on it!

  • Can I use Supercard to buy things online or through an app?

    Yes, you can use your Supercard to pay for things online or through an app.

  • Can I use my Supercard with Apple Pay?

    Supercard can’t currently be used with Apple Pay.

  • Can I link my Supercard with Paypal?

    It is not possible to link your Supercard to a Paypal account.

  • Are purchases I make on my Supercard protected under section 75 of the Consumer Credit Act 1974?

    Any purchase that you make using your Supercard will not be covered by section 75 of the Consumer Credit Act 1974.


  • Are purchases I make on my Supercard protected by my credit card payment protection policy?

    If you have any queries about your credit card payment protection policy, you should speak to your credit card provider directly.

  • Do I need to use the Supercard app in order to make a purchase?

    No. All you need is to use your Supercard just as you would your credit or debit card when you pay for something.

    Your Supercard app is a handy tool for you to manage your Supercard account: viewing your transactions and savings, as well as to manage the debit and credit cards that you link.
  • Do I need to top up my Supercard before I can spend?

    Not at all! One of the great things about Supercard is that you don’t have to pre-load or top up any money onto your Supercard.

    Your money stays exactly where you want it – in your bank account – until you use your Supercard, at which point the relevant amount is deducted from your bank account of your linked credit or debit card. Please note it can take between 3-4 days for a transaction to be charged on your card.

    That means you don’t have to worry about whether or not you have enough money on your card, or what to do with leftover money.
  • Do I still earn loyalty points on the cards that I’ve added to my Supercard?

    Yes! If your linked debit or credit card allows you to earn loyalty points or rewards based on any spend in British pounds then you will continue to earn these when you spend with your Supercard. This is because the money that you’re spending ultimately comes out of the debit or credit card that you have linked to your Supercard.

  • When will my linked credit or debit card be charged?

    It can take between 3-4 days to settle a transaction charged from your linked credit or debit card account. 

  • How will Supercard transactions show up on my credit or debit card statement?

    It will show up as: “Supercard*<merchant name>” on your linked credit or debit card statement, so you can quickly pinpoint the transactions you’ve made using your Supercard.

  • When I’m paying for something, do I select to pay in home or local amount?

    Now this one’s important. Always select to pay in the currency of the country that you’re in (the local currency) when using your Supercard to pay for things overseas. That way you’ll receive the MasterCard wholesale exchange rate - with nothing else added on top.

    For a full list of fees and charges, please click here.

Using my Supercard in an ATM

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  • Is there a charge to take cash out of an ATM using my Supercard?

    There is a 2.99% charge for taking out cash from an ATM outside of the UK. You will still receive the MasterCard wholesale exchange rate when you do.

    However there are no cash advance fees if you have a credit card linked to your Supercard and remember there are no foreign transaction fees for spending in a retailer using your Supercard.

    When you use your Supercard to withdraw cash from an ATM in the UK, you will be charged a fee of £1.00 plus 1% of the transaction value.

    For full details of fees and limits associated with using a Supercard, click here.
  • When using an ATM overseas, it’s asking which account I want to take money out of –checking, savings, credit – which one do I select?

    You can choose any option and your Supercard will still work. The funds will come out of the account of the credit or debit card you have linked to your Supercard in the app.

  • Help – the ATM swallowed my Supercard!

    Oh no! Please contact the Supercard Customer Service team on +44 (0) 20 3364 5155 as soon as this happens, so we can help you to arrange to get a new Supercard as soon as possible.

    Be aware that some overseas ATMs give you your cash before they return your card.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
     

Fees, charges and limits

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  • Is Supercard really free to get?

    It sure is! There is no upfront fee or any annual charges for getting your hands on a Supercard.

    For full details of fees and limits associated with using a Supercard, click here.
  • Are you sure there aren’t any fees or charges when I spend abroad using my Supercard?

    100% sure! This is what makes Supercard the perfect travel companion, because when you spend abroad, there really aren’t any commission fees, transaction fees or exchange rate mark ups.

    With Supercard you get the MasterCard wholesale rate - we don’t add anything else on top.

    Please note that there are charges for using your Supercard in the UK and for withdrawing money from an ATM overseas. Please refer to our fees and limits table here
  • What fees are there for taking money out of an ATM?

    There is a charge of 2.99% for ATM usage abroad.

    There is a charge of 1% of the transaction value, plus £1 per transaction when you use an ATM in the UK

    However, there are no cash advance fees if you have linked a credit card.

    For full details of fees and limits associated with using a Supercard, click here.
  • What exchange rate is applied?

    With Supercard you get the same great rate we do – the MasterCard wholesale exchange rate - and we don’t add anything else on top. You can find exchange rate information on Mastercard’s website here. Please note that the rate shown of the MasterCard website may not accurately reflect the rate that will be applied to your purchase or ATM withdrawal. You should always check your transactions in your Supercard app to see the actual rate which has been applied.

    For full details of fees and limits associated with using a Supercard, click here.
  • Are there any fees for using my Supercard in the UK?

    Supercard is at its heart a travel payment card, and everything is set up so you can use it best when you’re abroad.

    While you can use your Supercard in the UK, it’s not intended as a domestic payment card, so you will incur a small fee of 1% of the transaction value plus £1 on each transaction for use in the UK.

    For full details of fees and limits associated with using a Supercard, click here.
  • Is there any limit on how much I can spend using my Supercard?

    There are limits on how much you can spend on your Supercard. These are:

     Transaction

     Transaction Limits (£GBP)

     POS Transactions and E-Commerce Transactions (combined limits)

     Per single POS Transaction or E-Commerce Transaction:

     5,000.00

     Per day:

     6,500.00

     Per week:

     10,000.00

     Per month:

     20,000.00

     Per year:

     50,000.00

     

      

     

     ATM Transactions

     Per single ATM Transaction:

     250.00

     Per day:

     500.00

     Per week:

     2,000.00

     Per month:

     5,000.00

     Per year:

     10,000.00



    For full details of fees and limits associated with using a Supercard, click here.
  • How are the savings calculated?

    With your Supercard app, you can view the indicative savings you’ve made simply by using Supercard compared to the average cost of using a debit or credit card abroad.

    Indicative savings are calculated based on a comparison between the average cost of using a debit or credit card from one of the top six debit or credit card providers in the UK to make a point of sale or an ATM transaction overseas and the cost of using your Supercard overseas for the equivalent transaction. The information contained in the comparison is correct as of 24 May 2016 and may be updated from time to time by Travelex.  Indicative savings will be shown in the Supercard App only where they have resulted from a transaction you have made using your Supercard.

     

Transactional issues

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  • I tried to use my Supercard but it was declined – why?

    There may be some very rare occasions where your Supercard is declined when you try to use it.

    Some of the reasons declines might happen include:

    - The merchant or ATM does not accept MasterCard cards.
    - Poor signal from the payment terminal meant the transaction timed out
    - You've attempted to use your Supercard at an offline terminal such as a petrol pump or a toll booth on a motorway
    - You have insufficient funds in your linked credit or debit card account, or you have exceeded the transaction limit on that card
    - Your default card in the Supercard app has expired or you've cancelled it without updating the app. We suggest that if your linked card is soon to expire or has expired that you try linking a different card to your Supercard.
    - You've reached the daily spending limit of £6,500.00GBP on your Supercard
    - Your linked debit or credit card provider has blocked the transaction.


    Although declines are very rare, if you're concerned about them, please call +44 (0) 20 3364 5155

    (Calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • My transaction has been declined but I can still see it in my transaction history?

    Don’t worry, this doesn’t mean that you were or will be charged. This happens when there’s a problem with the transaction after it has passed through Supercard’s process.

    The transaction you can see will disappear once the merchant or ATM provider has confirmed that it was declined, which could take between 3-4 days. Until this happens you should see a note that the transaction is pending.

     
  • I can’t see all of my previous transactions – why?

    You will only be able to view your transactions from the last 90 days in your Supercard app.

    We don’t show anything before this to save your phone from having to download your entire transactional history, but if you want to see it, then simply select the view more option in your app to see it.
  • What happens if I use my Supercard to pay for refundable deposits, like car rental?

    Some merchants such as car rentals may not accept cards like Supercard for a refundable deposit as they don’t accept prepaid cards, which Supercard is categorised as.  

    Please note that refunds will be treated in the same way as a refund applied to your credit or debit card.
  • Why won’t my Supercard work in a toll booth, petrol pump or vending machine?

    Supercard requires the retailer's payment system to be online for Supercard to work. This is for added security. Places where payments systems are normally offline are:

    -       Toll booths on roads

    -       Vending machines

    -       Petrol pumps

    -       In flight purchases

Managing my Supercard

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  • How do I access my Supercard account?

    You can manage your account through the handy Supercard app that you downloaded to register.

    You will need to be connected to the internet to be able to use the app.
  • Can I access my account in the Supercard app when I’m offline?

    To manage your Supercard account via the app, you need to be connected to the internet. Don’t worry, you can still use your Supercard without the app being actively online.

  • How can I change my linked card?

    You can easily change the cards that you have linked to your Supercard as well as the credit or debit card that you want to fund your Supercard. In the app, go to My Wallet, tap the card you want to be your linked card, and then confirm.

  • How do I add more cards to my Supercard?

    In your Supercard app you can add more cards in the My Wallet section of your account. Simply type your card details in or scan your card, and after a quick verification your card is added.

    You can add up to a maximum of 5 cards to your Supercard at any time and you can only add a maximum of 5 credit or debit cards to your account per year.
  • Am I able to rename my linked card in the Supercard app?

    It’s not possible to change the name of your linked card in your Supercard app. You will be able to identify it by the card numbers and whether it’s a Visa or MasterCard card.

  • How can I view my PIN?

    We’ll reveal your PIN when you activate your Supercard. But if you need to dig it out again, you’ll find it in the menu of our app. It’s password protected, so only you can view it.

     
  • How can I change my PIN?

    You are unable to change your PIN however, you can easily view it in your Supercard app. Simply find it in the menu of our app. It’s password protected, so only you can view it.

  • How do I view my transaction history?

    You can view your spending from the last 90 days. We don’t show anything before this to save your phone from having to download your entire transactional history, but if you want to see it, then simply select the view more option in your app to see it.

  • What is a pending transaction?

    When your bank is still processing a transaction, or when a transaction has been declined, you’ll see a ‘pending’ label next to the relevant transaction in your My Spending summary.

    If you used your Supercard and were told that the transaction was declined, you won’t be charged for it; the pending label will disappear once the retailer or ATM provider has confirmed that it was declined. This can take between to 3-4 days to complete.

    If the bank is still processing the payment, again, it will show up as pending until it has been confirmed by your bank.
  • How can I view how much I’ve saved?

    You can check out all the indicative savings you’ve made simply by using Supercard compared to the average cost of a debit or credit card abroad. in the My Spending section of the Supercard app.  

    Indicative savings are calculated based on a comparison between the average cost of using a debit or credit card from one of the top six debit or credit card providers in the UK to make a point of sale or an ATM transaction overseas and the cost of using your Supercard overseas for the equivalent transaction. The information contained in the comparison is correct as of 24 May 2016 and may be updated from time to time by Travelex.  Indicative savings will be shown in the Supercard App only where they have resulted from a transaction you have made using your Supercard.

  • Is it possible for me to switch off my Supercard card when I’m not using it?

    Currently it’s not possible to do this, however we’re working hard to get this feature enabled. We’ll let you know when it’s ready!

  • My account has been locked out. Why?

    There are a few different reasons why your account may be locked. For example:

    ·      You entered your password incorrectly three times

    ·      When activating your card, you entered the 4 digits from your Supercard incorrectly three times

    Please contact us on +44 (0) 20 3364 5155 and we’ll look into getting it unlocked it for you.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • How do I close my Supercard account?

    If you’re sure you want to leave us (we’ll try to understand in time...), you’ll need to contact us on +44 (0) 20 3364 5155.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     

My Supercard app doesn’t seem to be behaving

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  • My app has crashed – what do I do?

    Sometimes, computer says no. Our advice is to first try to close the app and relaunch it. If this doesn’t work, then please delete the app and reinstall.

    If neither of these work, then please call us on +44 (0) 20 3364 5155 and we can look into what’s happening.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • Why can’t I add a card to My Wallet?

    There are a few reasons why you might not be able to link a card to your Supercard:

    ·      The card that you’re trying to link has expired

    ·      The card type of your card is not supported - you can only link UK issued MasterCard or Visa card, eligible for 3D secure

    ·      Your account is locked

    ·      You’re currently offline

    ·      You’ve already added 5 cards to your account
  • My PIN is not showing when I request it – why?

    Don’t worry, your PIN hasn’t done a vanishing act; it’s still there. There may be a connection issue, so give the app a little bit of time to sort itself out and then check again a little while later.

    If it’s still not showing after a period of time, please call us on +44 (0) 20 3364 5155 and we can look into what’s happening.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • I deleted the app, how can I get it back?

    Don’t worry, all you need to do is to download the app again and then log in as you normally would.

  • My account is locked – help!

    If you find that you can’t access your Supercard account because you’ve been locked out, then please call us on +44 (0) 20 3364 5155 and we can help you get back on track.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • I can’t seem to log in. What do I need to do?

    You need to make sure that you’re entering the right password, If you can’t remember it, then please tap ‘Forgot your password?’ to reset.

    If your account is locked, please call us on +44 (0) 20 3364 5155 and we can help you get back on track.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • I’ve got a new phone – what do I need to do?

    Before that new phone smell has disappeared, make sure you download the Supercard app again for the Google Play or App Store. Then all you need to do is log in, and you’ll be back on track to managing your account.

    Don’t worry though, you can still carry on spending on your Supercard in the meantime.

Security and privacy

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  • How safe is Supercard?

    We strive to make your Supercard experience as safe as possible, by storing all of your details in protected environments to make sure they remain safe and confidential. Plus, Supercard is Chip and Pin protected, giving you peace of mind when you use your card.

  • Is Supercard a financially regulated product?

    Supercard is issued by Wirecard Card Solutions Limited, an Electronic Money Institution authorised and regulated by the Financial Conduct Authority in the United Kingdom and a member of Mastercard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. The card is issued by Wirecard Card Solutions Ltd (WDCS) pursuant to license by MasterCard International Inc.

    Wirecard Card Solutions Limited is authorised by the FCA to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).
  • What data do you store of mine?

    The data that you provide when you register for a Supercard is stored securely as described in our privacy policies. We only collect and store the information that we need in order to provide you the best Supercard service and to help us improve your experience.. The data that is stored includes: the information you provide when your register for Supercard, details of the checks we perform when we process your registration, images of any identity documents or proof of address you may have provided, your linked card information, data about how you use the app, details of your transactions and your marketing preferences. We also keep records of your contact with us via social media or by calling or emailing us. For detailed information about how Travelex and Wirecard process your data please refer to our Privacy Policies which you can find in the Help and information section of your app.

  • Is my data safe?

    Yes. We have rigorous measures in place to protect our customers’ data.

  • Are you going to sell any of my data?

    Absolutely not, neither Travelex nor Wirecard Card Solutions Limited will ever sell any of your personal information.

  • What happens to the images of any supporting documentation I send you?

    Images are transmitted securely to our protected environments. No images are stored in your phone. For more information please refer to our privacy policies.

  • Is all of my data stored in the app?

    Your data is not stored in the app.  Each time you launch the app, a call is made to a security certified environment to safely and securely show you the data you’re requesting. All data is deleted from the app when you end your session in the app.

  • I’ve lost my Supercard. What do I do?

    First of all, don’t panic, we can get you set back up with a new Supercard.  All you need to do is call the Supercard Customer Service team as soon as possible on +44 (0) 20 3364 5155 and tell them what’s happened. They can send a replacement card to your home address.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • What must I do if one or more of my linked cards is lost or stolen?

    As soon as you realise one of your credit or debit cards are missing you must contact your  card provider immediately to report the loss/theft. After that, you must also contact us on +44 (0)20 3364 5155 to report what’s happened.

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
  • I’ve lost my phone – what do I do?

    Rest assured, we’ve got this covered. The Supercard app is password protected, so no one can get into your account without that.  Also, it’s not possible to make payments or transfer money using the Supercard app.

    Your data is not stored in the app, so without your password no information can be viewed and no changes made to your data. Your bank card details are also obscured, so even the most cunning thief wouldn’t be able to glean your bank card details.

    You can still use your Supercard without the app being active.

    Once you’ve got your shiny new phone all you have to do is download the Supercard app and simply login (there’s no need to register again!) and all your information will be there.
  • How do I change my PIN?

    You are unable to change your PIN but, you can easily view it in your Supercard app. Simply find it in the menu of our app. It’s password protected, so only you can view it.

  • How secure is my PIN number?

    We make it easy for you to access your PIN number within the Supercard app so you don’t forget it when you want to use it. However please rest assured that it is completely safe and only you can view it as it’s password protected and it’s also not stored on your phone.

Travel insurance

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  • I’m a new Supercard user, how can I activate my travel insurance?

    If your application for a Supercard was approved before 21 July 2016, we have emailed you to explain that we are adding certain travel insurance benefits to the Supercard product with effect from 21 September 2016.  Our email also explains how you can receive the travel insurance benefits sooner if you wish. If you have any questions or need more information, please contact the Supercard Customer Services Team on 44 (0)20 3364 5155.

    If your application for a Supercard has been approved on or after 21 July 2016, you will automatically be entitled to receive certain travel insurance benefits once you have activated your Supercard. For more information about these benefits, please refer to Annex B of the Supercard Terms and Conditions available here or contact the Supercard Customer Services Team on 44 (0)20 3364 5155.

    (Calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

  • I need to make a claim on my Supercard travel insurance, who do I need to speak to?

    If you need to make a claim, please call the Supercard Customer Services Team on 44 (0)20 3364 5155 and they can help you. 

    (Calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

  • I have a question about the travel insurance benefits that comes with Supercard, who do I contact?

    Please call the Supercard Customer Services Team on 44 (0)20 3364 5155 and they can help you or they will put you in touch with someone who can. 

    (Calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

I can't find my question here - help!

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  • I can’t find my question here – help!

    Darn it, we tried to cover everything! But if you can’t find the answer to your question here, then please contact us and we’ll be more than happy to help.

    You can contact us 24/7 on:

    Telephone: +44 (0) 20 3364 5155

    Social:

      Twitter - @SupercardUK

      Facebook - TravelexUK

    (calls to this number from landlines and mobiles within the UK are charged at your network operator’s standard rate for calls made to a UK landline. Note that there might be additional charges if you are calling from abroad – please check with your network operator).

     
Supercard is issued by Wirecard Card Solutions Ltd (WDCS) pursuant to licence by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).