This website ("Website") is operated by Travelex UK Limited on behalf of itself and its holding companies, subsidiaries and affiliates (together, "Travelex" or "us" or "our"). Travelex recognises the importance of safeguarding the email addresses and other personal information of our customers. The following Privacy Policy sets out the basis on which any personal information will be processed by us and reflect Travelex's commitment to maintaining the confidentiality of personal information and to providing users of the Website with the best possible service.
The Website collects personal information in various places, including when you buy currency or other services from us or when you register to receive email alerts or other information offered through this Website. We may collect and process the following information about you:
We use personal information only for the purpose for which we tell you that it has been collected, and for other legitimate purposes as permitted by the Data Protection Act 1998 (the “Act”) and other relevant laws, and retain it only as long as necessary for those uses. If you provide information when buying travel money or other goods or services from Travelex, we may use the personal information for the purposes of:
We will not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our Website users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
We strive to make sure that the information we maintain about our customers is accurate, current and complete and we respond to requests to correct inaccurate information in a timely manner.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information transmitted to the Website. However, once we receive your information, we use strict security standards and procedures to try to prevent unauthorised access to customer information. Your order is placed over a secure connection and your personal information is encrypted to ensure your data remains safe at all times.
We may disclose your personal information to any member of the Travelex group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. Travelex will not share personal information with third parties outside of the Travelex group for marketing purposes without your consent.
We may disclose your personal information to third parties for the following purposes:
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EAA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify you as an individual.
For the same reason, we may obtain information about your general internet usage by using a “cookie” file. Cookies are small pieces of information that are stored on your computer's hard drive by your browser. They help us improve the Website and make it possible for Travelex to identify some of your preferences. On revisiting the Website, Travelex's computer server will recognise the cookie, giving us information about your previous visits. Most browsers are originally configured to accept cookies automatically.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.However, if not configured or if you alter your browser to disable the acceptance of cookies, you may not be able to use the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.
Please note that our advertisers may also use cookies, over which we have no control.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we make to our Privacy Policy in the future will be posted on this page. Please do check our Privacy Policy from time to time to take notice of any changes made. By using the Website and/or any service offered on the Website or by placing orders after we have changed these terms, you will be accepting these changes.
This Privacy Policy was last updated on 30 September 2009.
You may want to discontinue receiving information from Travelex. While this may mean that you will not receive product or service information of interest to you, we respect anyone’s wishes not to be informed directly of these promotions or product introductions by emailing unsubscribe@travelex.com. Please specify that you want to be removed from the Travelex email database.
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to customerservices@travelex.com or Customer Services Department, Unit 5, Maple Grove Business Centre, Lawrence Road, Hounslow, TW4 6DR.