To place an order on Travelex.co.uk use the currency convertor tool located on the left-hand side of the home page. Simply select the product type, currency type and the amount you need and click ‘buy now’ to enter into the checkout.
Unfortunately you are unable to specify denominations as part of your order. Orders are typically packed as mixed, which means that you will receive a mixture of high and low denominations dependant on the availability of the currency you are ordering.
This can be caused by the Pop-up Blocker setting in your browser, please either adjust your browser settings to enable Pop-ups or simply close your browser window and try again. This can sometimes also be caused by the banking services we are trying to connect to being busy. Please try again, as they are not usually busy for long.
If your order timed out and you did not receive an order confirmation email, this may mean that your order has not been successfully processed. Please check your Junk e-mail folder to confirm that your confirmation email is not there. Please allow up to 3 hours for your email to arrive.
If you are unable to locate a confirmation e-mail you can contact our Customer Service Team who will be able to verify this for you.
Home delivery is free for all orders of £500 or more. For orders below £500 the following charges apply:
An initial purchase fee of £9.99 is payable for the purchase of all Travelex Globe Cards.
Orders for collection at any Travelex UK store are subject to a maximum value of £5,000 per person per day whereas orders for home delivery are subject to a maximum value of £2,500 per person per day.
All home delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection (excluding Cash Passport orders). Cash Passport Globe and currency cards are subject to an initial minimum load amount of £100.
You can choose to collect your order at Travelex stores within the UK (store list available here) or have it delivered direct to your home address.
Please note, we are not able to offer office delivery or delivery to an address that isn’t your registered home address for your payment card.
Orders for collection at a Travelex store
If you choose to place an order for collection, you can order up to 60 days in advance of the collection date. You can also order Euros, US Dollars and all Cash Passport currency cards on the day of collection, provided that we receive and subsequently confirm your order at least 4 hours prior to collection. Some locations also offer other currencies for same day collection, the earliest date available will be selectable after you have entered your currency and collection location on the order screen.
Orders for home delivery
If you choose to place an order for delivery to your home, you can select a specific working day for delivery up to 30 days in advance of this delivery date. Please note that Saturday deliveries are not guaranteed. If you have chosen a monday delivery, Royal Mail may attempt delivering on Saturday. The earliest day you will be able to select for delivery is:
*Days quoted are dependent on the day being a working day. If one of these days is a public holiday then additional day(s) will be added accordingly.
For orders placed after 3.00 p.m. on Thursday up until 3.00 p.m. on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday.
A signature will be required on delivery. All foreign currency banknotes and travellers cheques home delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise) and only to your credit or debit card billing address. A valid landline home telephone number is required for home delivery. Please note that if your order includes a Cash Passport, this will be delivered separately and normally arrives within 3 to 5 business days.
Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions visit www.royalmail.com
When you collect your order from a Travelex store you will need to provide the credit or debit card that you used to pay for your order online, as well as either a valid passport, UK photographic driving license or EU ID card.
The name on the debit or credit card must match the name of the person collecting the order and identification used.
Orders for Home Delivery
Cash and Cash Passport orders that have been made for home delivery cannot be cancelled or amended once your order has been confirmed.
Orders for collection at a Travelex store
Orders can be cancelled at any time prior to collection. Cancelled orders will be refunded with the full Sterling amount that you paid for your Travel Money. If you cancel your order less than 24 hours in advance of the collection time you will be charged a £10 late cancellation fee. The late cancellation fee will be taken from the Sterling amount refunded.
If you have placed an order for collection and you fail to collect your order within 72 hours of the collection date, your order will be cancelled and we will refund your order with the full Sterling amount, less a £10 late cancellation fee.
Refunds can take from 2 to 10 working days to credit back into your bank account. Please note that Travelex does not refund cash advance charges and that any late cancellation fee may also be subject to a cash advance fee by your card issuer.
If you choose to purchase Buy Back Plus at the time of your order, Travelex will buy back your foreign currency bank notes and Travellers Cheques commission free, at the original exchange rate that you bought from us.
You must bring your original Buy Back Plus receipt with you when you are returning your unused bank notes or traveller cheques to the Travelex store to be able to use Buy Back Plus.
Buy Back Plus can be purchased at the time of your travel money order for £3.99 and is chargeable for each product that you add to your basket.
If you do not want to purchase Buy Back Plus for all items in your basket, you will need to place a separate order for those currencies where you do not want Buy Back Plus to apply.
Please note that Buy Back Plus is currently only available for purchase of Foreign Currency and Travellers Cheques and is not available on orders selected for Home Delivery.
To purchase a Cash Passport, you must be aged 18 or over. However, should you wish to give a Single Currency Cash Passport Card to someone under the age of 18 as an additional cardholder on your own single currency card account, you can request a secondary card at the time of purchase, when picking up your card at one of our stores. (NOTE: Secondary cardholders are not currently available on our Multi-currency Cash Passport product)
The secondary cardholder will need to be present with you at a Travelex store with their full identification to create a secondary card in their name. However please note that only you, as the primary cardholder, can service and reload your single currency card account – your secondary cardholder will not be able to do that.
Visit www.cashpassport.co.uk and click on the link for My Account. Enter the first 6 digits of your Cash Passport Card number and you will be taken to another screen which will either ask you to enter a User Name and Password or your full 16 digit Cash Passport Card number.
The first time you try to log in to My Account you will not have a User Name and Password, so please select 'Need a Login?’ to set your account details.
If you have ordered a Cash Passport for home delivery please call the Card Services activation line on 0800 015 0401 to activate your Cash Passport.
In-store Cash Passport cards are activated at the time of purchase.
Click here for more details.
Please check for any fees or charges associated with reloading your card here.
Single currency and Globe Cards:
If you have a general Cash Passport query, or want to pass on any comments about using your Cash Passport, please get in touch using the following contact details:
For more details click here
In the UK, VAT is charged on many goods and services. The Retail Export Scheme allows non EU residents, who are leaving the European Union, to claim a VAT refund on most goods that they have purchased in the UK.
VAT Refunds can only be claimed on your final day and from the departing EU Country and only from the airport terminal from which you are departing from. The claiming process must be completed within 3 months (VAT form’s stamped and completed) of the original purchase date of the item that you are claiming the refund for.
Please note that refunds can only be claimed by the person who purchased the goods. It is not possible to claim a refund on behalf of someone else.
In order to claim a VAT refund in the UK, you will need the following:
There can be fees levied by the VAT agents, these differ by scheme:
There may also be other fees charged by the retailer and/ or the VAT agent for their involvement in the transaction. As a result, even though VAT is currently charged at 20% throughout the UK, you should typically expect to receive around 10 – 13% after all the associated fees have been taken.
If you require any information with regards to these fee’s please contact one of the below agents:
You can claim a VAT refund in the UK if you are not a resident of the following countries:
If you are unsure of your eligibility for a VAT Refund, you should contact HM Revenue & Customs on 0845 010 9000.
There a number of ways you can receive your refund:
If you are travelling from Heathrow Travelex provides VAT refunds in either Pounds Sterling (£) or a foreign currency at any of our VAT stores at Heathrow Airport.
If you are not travelling from Heathrow you are still able to claim your VAT refund by following below process:
Customers who have a Global Refund Form can choose to have their refund put onto their card at any of our VAT stores at Heathrow Airport.
Some refund companies issue refunds via card only (in this instance the customer is also able to receive their refund via a cheque which will be sent to their home billing address).
For refunds which are not credited immediately at the VAT desk, Travelex, or yourself would need to send the completed VAT forms to the company or shop used, who will then credit the VAT back to you.
As a major foreign currency provider we offer a cash refund service, e.g. GBP or local currency to which the claimer is resident.
If you require your claim to be returned to a card, this is not a service we can provide. Travelex act as an intermediary, checking forms and ensuring documentation is correct, We will then forward the documentation onto the retailer, who completes the refund.
Travelex are not involved in claiming VAT back from a retailer.
A customer should expect to be credit with their VAT refund within 2 – 3 weeks (if processed via Global Blue) or within 6 – 8 weeks (for all other refund agents) of their VAT form being validated at the bureau.
However, if you have not received your refund, you will need to contact one of the following:
Not all shops participate in the VAT Refund scheme. The majority of participating shops will have VAT stickers in their shop windows. If a shop does not participate in the VAT scheme, you will not be able to claim your VAT back.
Please note that Travelex cannot arrange VAT refund forms at the airport, nor from the HRMC website. VAT refund forms must be obtained from the Retailer.
Our VAT refund stores are located at Heathrow:
Terminals 1 & 4: Landside & Airside Departures open daily from 5:00am–10:00pm
Terminal 3: Landside & Airside Departures open daily from 6:30am- 10:00pm
Terminal 5: Landside & Airside Departures open daily from 6:00am-10:00pm
If you have any questions around your eligibility to claim the VAT refund in the UK then please contact the HM Revenue & Customs. They can be contacted on 0845 010 9000 or by visiting www.hmrc.gov.uk
For all online orders or general enquiries please call us on 0845 8727 627 between the following times:
If you have any queries or comments about using your Travelex Prepaid Currency Card please contact us by email or telephone using the following details:
Telephone: 0800 015 0401.
Please note specific account queries cannot be dealt with via email and must be dealt with over the phone.
For 24/7 Global Emergency Assistance regarding, Card Services, lost or stolen cards please click here for contact details.