For refunds which are not credited immediately at the VAT desk, Travelex, or yourself would need to send the completed VAT forms to the company or shop used, who will then credit the VAT back to you.
As a major foreign currency provider we offer a cash refund service, e.g. GBP or local currency to which the claimer is resident.
If you require your claim to be returned to a card, this is not a service we can provide. Travelex act as an intermediary, checking forms and ensuring documentation is correct, We will then forward the documentation onto the retailer, who completes the refund.
Travelex are not involved in claiming VAT back from a retailer.
A customer should expect to be credit with their VAT refund within 2 – 3 weeks (if processed via Global Blue) or within 6 – 8 weeks (for all other refund agents) of their VAT form being validated at the bureau.
However, if you have not received your refund, you will need to contact one of the following:
|Premier Tax Free
|UK Tax Free Refunds
|GB Tax Free