Travelex Money Card

Help & FAQs

From 12th March 2019, the issuer of your card will be Wirecard Card Solutions Limited.

If you bought your card before 12th March 2019, your card terms and conditions will be replaced by new card terms and conditions on 12th March 2019 and these are available here

You can find the card terms and conditions which are in force until 12th March 2019 here

To contact us about Travelex Money Card, click here for details.

Common questions:

• What are the fees and limits?

  Fees

  Card fee	FREE
  Additional card fee	GBP£5
  Loading money	Free for FX loads, 2% for GBP loads.
  Using your card: UK	GBP£1.50 / EUR€1.75 / USD$2.30 / AUD$2.30 /CAD$2.40 / NZD$3 / ZAR20 / TRY5.40 / CHF2.20 / AED8
  Using your card: international	FREE
  Replacement card	FREE
  Inactivity fee	GBP£2 per month (charged after a 12 month period of not using your card)
  Foreign exchange fee	5.75% (charged if using your Card for a transaction in a currency not on your Card or you don't have enough balance in the local currency and the rest is taken from another Currency)
  Currency transfer fee	Foreign exchange rate applies, varies each day
  Shortfall fee	GBP£10
  Cash over the counter fee	GBP£4 / EUR€4.70 / USD$6.20 / AUD$6 /CAD$6.40 / NZD$8 / ZAR50 / TRY14.50 / CHF6 / AED25
  ATM withdrawals: UK	GBP£1.50 / EUR€1.75 / USD$2.30 / AUD$2.30 /CAD$2.40 / NZD$3 / ZAR20 / TRY5.40 / CHF2.20 / AED8
  ATM withdrawals: International	FREE
  Cash out via Card Services (except in an emergency)	GBP£6
  Cash out at the purchase location	Check with the purchase location

  Limits

  Minimum amount you can load or reload in branch	GBP£50
  Minimum amount you can load or reload online and on the Travelex Money app	GBP£100
  Maximum amount you can withdraw in 24 hours over the counter, i.e. at a bank	GBP£150
  Maximum amount you can withdraw from an ATM in 24 hours	GBP£500
  Maximum amount you can spend at merchants in 24 hours	GBP£3,000
  The most you can have on your card at any time	GBP£5,000
  Maximum amount you can load in total in a 12 month period	GBP£30,000
  Maximum number of active accounts you may hold at any one time	1
  Card life	See card for expiry date
  Maximum number of tries when entering your PIN	3 in each 24-hour period

• What do I do if my card is lost, stolen or damaged?

  If your card is damaged, lost, stolen or misused, please contact Card Services immediately - you can call 24 hours a day, seven days a week and you can find contact numbers here

  If you requested an additional backup card, you can continue accessing and spending your funds with no delay.

  If you don’t have a backup card, don’t worry; a replacement card can be organised for you. Alternatively, we can arrange for emergency cash in the local currency (up to the value remaining on the card and subject to availability), anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours).

• Is the card contactless?

  Travelex Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases of under GBP30. No signature or PIN is required. Just tap your card against the reader and go. For more information, please click here.

  Please note, transaction limits are subject to change and different transaction limits will apply in different countries.

• What are the platinum benefits?

  To find out all about the Platinum Benefits of the Travelex Money Card, click here.

• What do I do if I am already an MCP customer?

  On 3rd April 2017, Travelex changed the prepaid card offerings made available to customers.

  Previously online we had 3 Cash Passport prepaid products you could buy, The Multi-currency Cash Passport Card, where you could load up to 10 currencies, the Globe Card in pounds and the single currency Cash Passport.

  We’ve simplified our prepaid card offering from the three different cards previously available, by upgrading to the Travelex Money Card: a Platinum card with added features and benefits. Now you can choose to buy and load into the full 10 currencies available, including pounds.

  Your Multi-currency/Single currency/Globe card is still valid for use until the date of expiry. You can still reload it here and use it until it expires.

  If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card.

  However, if you do not want to purchase the Travelex Money Card, you can still use your existing Cash Passport card. Please note, we are no longer selling new Cash Passports.

• How will the change of issuer from R. Raphael & Sons to Wirecard Card Solutions Limited affect me and my card?

  The change of issuer will have no effect on how you use your card and you can continue to use it as normal until the expiry date on the card. You can find information about how Wirecard Card Solutions Limited handle your personal data at https://www.wirecard-cardsolutions.co.uk/privacy-policy/

• What are my choices if I am not happy with these changes?

  If you are unhappy with these changes, you have the right to cancel your card agreement with no cash out fee by contacting Card Services using the following details:

  Email: cardservices_prepaid@mastercard.com

  Call Card Services on 0800 260 0355 (which is free phone when calling from the UK)

  You need to do this before 12th March 2019, otherwise we will consider that you have accepted the changes.

• What happens after 12th March 2019?

  You don’t need to do anything and we hope you will continue to enjoy using your card as normal.