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Price Promise Terms and Conditions


1. Travelex.co.uk Online Price Promise Terms and Conditions

2. International Payments Price Promise Terms and Conditions

1. Travelex.co.uk Online Price Promise Terms and Conditions.

Some people claim they'll give you the cheapest foreign currency price - www.travelex.co.uk/uk offers a price match guarantee!

Every day we check the exchange rates of major banks and high street retailers and adjust our rates accordingly to ensure that we give you a highly competitive overall price on your foreign currency.

If you find a better overall price than the www.travelex.co.uk/uk website elsewhere in the UK market (whether or not online), buy from us and we’ll refund the difference between the price paid by you and the more competitive price – that’s the Travelex Online Price Promise.


Travelex Online Price Promise Terms and Conditions

  1. Our commitment only applies to prices offered by "Travelex Retail Online". This means services offered exclusively by Travelex over the internet on our www.travelex.co.uk/uk website and on partner sites hosted through www.travelex.co.uk/uk relating to Manchester International Airport, East Midlands International Airport and Bournemouth International Airport. Services that we offer either in conjunction with any of our partner companies (including those hosted through www.travelex.co.uk/uk or for home delivery orders placed through cashpassport.com) or for reloading a Cash Passport (where separate terms and conditions apply) are excluded from the Online Price Promise.
  2. Our commitment only applies to the currencies listed on our online ordering service on the "Business Day" you bought foreign currency from us. A "Business Day" is deemed to run for 24 hours from 10.00 a.m. until 9.59 a.m. inclusive. This commitment is subject to you complying with Travelex's Online Terms and Conditions and is not available in conjunction with any other offer.
  3. The prices compared will be the total prices (including administration fees, delivery and/or collection fees, commission and any payment fees offered by Travelex Retail Online and the other foreign currency retailer) to which Travelex Retail Online’s price is being compared, on the same Business Day that you bought foreign currency from us. The prices compared must be genuine like-for-like sell rate prices offered to the general public and not Mid-Market Rates* or prices only available to staff, club members or other selected groups or individuals.


    *For the purposes of these Online Price Promise Terms and Conditions, "Mid-Market Rate" means a mid-market or indicative rates shown on various foreign exchange providers’ websites which are neither actual "buy" rates nor actual "sell" rates offered by that provider but are derived from the mid-point between the buy and sell rates of large-value transactions in the global currency markets.

  4. The prices compared will not include any offers to buy-back unspent foreign currency.
  5. Our commitment is for holiday / business travel money only and not for speculative, investment or any other purposes. Accordingly this commitment only applies to orders of up to £2,500 for home delivery and £4,900 for collection in any Business Day.
  6. The commitment relates to a bona fide total price (as set out in paragraph 7 below) offered by another foreign currency retailer who offers a lower price in the ordinary course of business of offering foreign exchange to holiday/business travellers in the UK.

    7. The verification process

  7. We offer our Online Price Promise wherever we can verify, to our reasonable satisfaction, the alternative price that you have been offered. Therefore, please provide us with the following information to claim your refund of the difference:
    1. your www.travelex.co.uk/uk Order Reference Number;
    2. the details of the alternative foreign currency retailer, including:
      1. business name;
      2. address;
      3. telephone number; and
      4. the exact website address you obtained the quote from (if applicable).
    3. the total price offered to you by that retailer and confirmation of the times and dates you obtained the alternative quote (a copy of the alternative foreign currency retailer’s quote should suffice). This total price should set out (as applicable):
      1. the amount of foreign currency you wished to purchase;
      2. any delivery or collection fee payable;
      3. any administration fee payable; and
      4. any fee payable for using your preferred payment method

    Time limits

  8. If your claim relates to an alternative quote which is not on the internet, we must receive your claim on the same Business Day that you made your purchase from us. If the alternative quote is on the internet, we must receive your claim within 14 Business Days after purchase.
  9. We will also need your name, address and telephone number. We will only use this information to provide you with your refund or to discuss your refund request with you. Travelex UK Limited will not share your personal information with third parties outside the Travelex Group of companies. Please click on this link Privacy Policy to find out how we use your personal information.
  10. Please send us the information set out in paragraph 7 above via one of the following methods:
    1. email us at customerservices@travelex.com; or
    2. telephone us on 0845 8727 627; or
    3. write to us at Travelex Price Promise, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB (subject to the time limits set out in paragraph 8).
  11. If the Travelex Retail Online overall price you have paid relates to an order for collection, but you have found a lower price from an alternative foreign currency retailer for home delivery, Travelex may still be able to offer its Online Price Promise (provided that the requirements of paragraph 7 are otherwise satisfied).
  12. Our commitment to refund the difference will not apply if you have exercised your right to cancel, or do not collect, your order, in which case your refund on non-collection will be reduced by the amount of any refund already given in connection with this commitment. In such circumstances, Travelex's Online Terms and Conditions relating to cancellation and non-collection will continue to apply.
  13. Currently, our Online Price Promise commitment only applies to Travelex customers in the UK purchasing only from the www.travelex.co.uk/uk website.
  14. Travelex may, at any time, withdraw this commitment in respect of purchases which have not already been made.
  15. This commitment is made by Travelex UK Limited. Registered Office: 65 Kingsway, London WC2B 6TD. Registered in England and Wales under number 01985596

These Online Price Promise Terms and Conditions were last updated on 23 November 2012.



2. International Payments Price Promise Terms and Conditions


Travelex International Payments is brought to you by

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Some claim they 'll give you the best international money transfer price but only this service offers a lowest price guarantee!

The exchange rates of major banks and key competitors are regularly checked to ensure you get the best overall price on your money transfer quote – that’s the International Payments Price Promise.

The Travelex International Payments service is committed to beating the best possible overall price in the UK on your international money transfer quote. This service will not be undersold on our internationalpayments.travelex.co.uk site or over the phone service that supports the Travelex International Payments service. If you find a better price offered by another provider please contact Travelex International Payments with the relevant evidence (as outlined below) and Travelex International Payments will guarantee to beat that price providing you tell us before you book a deal (otherwise it is too late).


The International Payments Price Promise Terms and Conditions

  1. Our commitment only applies to prices offered by "Travelex International Payments". This means services offered exclusively by Travelex over the internet on our internationalpayments.travelex.co.uk site or over the phone to the phone service that supports Travelex International Payments and not services that we offer in conjunction with any of our partner companies.
  2. Our commitment only applies to the currencies listed as ‘Supported Currencies’ on the "Business Day"you obtained a quote for a transfer from us (either online or over the phone). A "Business Day" is deemed to run for 24 hours from 10.00 a.m. until 9.59 a.m. inclusive. This commitment is subject to you complying with our Online Terms and Conditions and is not available in conjunction with any other offer.
  3. Given that the Foreign Exchange markets move so quickly, our commitment only applies if you are able to demonstrate that you have obtained a quote (either online or over the phone) from another provider within 30 minutes of the quote you were provided with by us on the same "Business Day" (as defined above)
  4. Price comparisons will be the total prices (including commission, FX margin and fees) offered by us and the other international payments provider our price is being compared to. The prices compared must be genuine like-for-like buy rate and sell rate prices and offered to the general public and not Mid-Market Rates* or prices only available to staff, club members or other selected groups or individuals.

    *For the purposes of these International Payments Price Promise Terms and Conditions, "Mid-Market Rate" means a mid-market or indicative rates shown on various foreign exchange providers’ websites which are neither actual "buy" rates nor actual "sell" rates offered by that provider but are derived from the mid-point between the buy and sell rates of large-value transactions in the global currency markets.

  5. The commitment relates to a bona fide total price (including commission, Fx margin and fees) offered by another money transfer provider who offers the competitive price in the ordinary course of business of offering money transfers to customers in the UK taking account of any changes to the underlying FX market rate. In order for us to be able to beat a quote provided by a another money transfer provider, quotes must be calculated on a like-for-like basis that take into account any increase or decrease to the foreign exchange market.
  6. Should you wish to take advantage of the International Payments Price Promise, we must first be able to verify the prices you have been offered to our reasonable satisfaction. Please provide documentary evidence of the alternative quote via the following methods: by emailing us at customerservice@travelex.ukforex.co.uk.
  7. You will need to provide us with the following information:
    1. the total price you have been quoted (including commission, FX margin and fees) and confirmation of the times and dates you obtained this
    2. the mid-market rate used which the Fx margin has been applied to

      3. 1. In order to ensure all quotes are validated on a like-for-like basis, the underlying FX market rate (which will vary from provider to provider) is required so that the ‘total price’ of a competitors quote can be calculated

      We will also need your name, address and telephone number. We will only use this information to discuss your refund request with you. UKForex Limited will not share your personal information with third parties outside the UKForex group of companies. Please click on this link Privacy Policy to find out how we use your personal information.

  8. Currently, the International Payments Price Promise commitment only applies to UK customers.
  9. We reserve the right to, at any time, withdraw this commitment other than in respect to commitments already made at the time of the withdrawal
  10. This commitment is made by UKForex. Registered Office: 4th floor, Friary Court, 13-21 High Street, Guildford, Surrey, GU1 3DL. Registered in England and Wales under number 04631395
  11. Standard online transaction limitations will apply in respect of maximum and minimum transaction sizes. Details of transactions size limitations can be found on our website (internationalpayments.travelex.co.uk) or by calling 0845 686 1950
  12. Any reference to “we”, “our” or “us” refers to UKForex Limited (CN: 04631395), which is a company incorporated in England and registered office at UKForex, 2nd Floor, 48-54 Moorgate, London EC2R 6EL, United Kingdom



The International Payments Price Promise Terms and Conditions were last updated on 09 September 2012.



Travelex International Payments is brought to you by

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