Please note: as of 3rd April 2017, we no longer sell new Multi-currency Cash Passports, but you can still top up your existing Cash Passport or manage your account here.
Have you heard about our new prepaid card? We've now launched our Travelex Money Card! Read more about all the great benefits and get yours now.
Your Travelex Multi-currency Cash Passport can be loaded with any of the following 10 currencies:
|Euros (EUR)||Swiss francs (CHF) – New!|
|US dollars (USD)||New Zealand dollars (NZD)|
|Australian dollars (AUD)||Canadian dollars (CAD)|
|Turkish lira (TRY)– New!||South African rand (ZAR)|
|United Arab Emirates dirham (AED) – New!||British pounds (GBP) – (NOTE: not available to buy on Travelex.co.uk)|
Can I purchase a card for someone under the age of 18?
Unfortunately not. It is also not possible to receive secondary cards so you are unable to allow another person to carry another card linking to the same account.
When will I receive my Cash Passport PIN number?
Your PIN number is given to you along with the card when collecting your order. If you have selected home delivery, the PIN will be sent with your inactive Cash Passport card and normally arrives within 3 to 5 business days.
How do I register for “My Account”?
Simply click here any we'll take you to My Account where you can register your card.
How do I activate my card?
If you have ordered a Travelex Multi-currency Cash Passport for home delivery, please call the Card Services activation line on 0800 260 0355 to activate your card.
If you purchased/collected your Travelex Multi-currency Cash Passport card in one of our Travelex stores, then it is activated at the time of collection.
How do I Reload my card?
You can reload your Cash Passport using a number of services.
- Reload online on Travelex.co.uk
- Return to any Travelex store in the UK and reload in-store
- Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK
- Transfer money via bank transfer with internet or telephone banking. For more details please select below:
Please check for any fees or charges associated with reloading your card:
A 2% commission will be charged for reloading your GBP on to your Multi-currency Cash Passport or single currency GBP Cash Passport online, by telephone or via internet/telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.
The Travelex Globe Cash Passport is NOT subject to a 2% reload commission charge.
How long will it take for funds to appear on my card after I have reloaded?
Telephone Instant Online Instant Bank transfer Up to 5 working days At a Travelex store Instant
How can I contact card services?
If you have a general Travelex Multi-currency Cash Passport
query,or want to pass on any comments about using your card, please get in touch using the following contact details:
Are there any countries or geographical regions the Travelex Multi-currency Cash Passport won’t work in?
Yes, it is currently not possible to use your Travelex Multi-currency Cash Passport in a few countries and geographical regions.
If you attempt to withdraw cash from a cash machine or use your Card at merchants in any of these countries or geographical regions, your request will be declined.
The countries and geographical regions currently affected are:
Iran, North Korea, Sudan, Syria, and Crimea.
How will the change of issuer from R. Raphael & Sons to Wirecard Card Solutions Limited affect me and my card?
The change of issuer will have no effect on how you use your card and you can continue to use it as normal until the expiry date on the card. You can find information about how Wirecard Card Solutions Limited handle your personal data at
What are my choices if I am not happy with these changes?
If you are unhappy with these changes, you have the right to cancel your card agreement with no cash out fee by contacting Card Services using the following details:
Call Card Services on 0800 260 0355 (which is free phone when calling from the UK)
You need to do this before 12th March 2019, otherwise we will consider that you have accepted the changes.
What happens after 12th March 2019?
You don’t need to do anything and we hope you will continue to enjoy using your card as normal.
The fees and charges are shown below so you can manage your budget throughout your trip
|Load fee and Top-up fee (also known as Reload fee)||When loading/reloading foreign Currency, exchange rates will apply. These rates may include a margin/service fee1|
|Paying in shops, restaurants, hotels and online (some merchants may charge a fee)2||FREE|
|Using a cash machine/ATM abroad (some cash machine operators charge a fee)2||FREE|
|Domestic (UK) ATM Fee3||
GB£1.50 EU€1.75 US$2.30
AU$2.30 CA$2.40 NZ$3.00 ZAR20
TRY5.40 CHF2.2 AED8
|Withdrawing cash over the counter in a bank||
GB£4.00 EU€4.70 US$6.20
AU$6.00 CA$6.40 NZ$8.00 ZAR50
TRY14.50 CHF6 AED25
|Cashing out at a participating Travelex store||Check with the store at the time of cash out to see if a fee will be applied|
|Cashing out over the telephone(except in an emergency)||GB£6.00|
|Shortfall fee (if the aggregated Currency balances or any Currency balance drop below zero)||
GB£10 EU€15 US$15
AU$20 CA$20 NZ$25 ZAR140
TRY22 CHF15 AED62
|Transferring money from one Currency to another||Subject to an exchange rate determined by us and communicated to you at the time of the transfer|
|Not using your Card for a long time? If you don’t use your Card for 12 months an inactivity fee will be taken off your balance each month+||GB£2.00|
|Foreign exchange fee2||5.75%|
When loading/reloading to your GB£ Currency wallet, a charge of 2% of the (re)load value applies. A GB£3 minimum charge may apply – please check with the store.
If the currency of your transaction does not match any of the Currencies on your Card, or there are insufficient funds on your Card in a Currency to cover the whole transaction, the (remainder of the) transaction amount will be exchanged to another Currency (-ies) on the Card in the order of priority, at an exchange rate determined by MasterCard® on the day the transaction is processed, increased by 5.75% (the foreign exchange fee).
If the Currency of your transaction matches one of the Currencies on the Card and there are sufficient funds in that Currency to cover the whole transaction, the ATM fee for that Currency will be applied. If the Currency of your transaction does not match one of the Currencies on the Card or there are insufficient funds in the relevant Currency to cover the whole transaction, then the GBP ATM fee will be applied and will be converted into the last Currency being used to fund the transaction at a foreign exchange rate determined by MasterCard on the day the transaction is processed increased by 5.75% (the foreign exchange fee).
The amount that can be loaded/reloaded will vary depending on which channel you choose, i.e. online, in store, telephone or internet banking. Check www.cashpassport.com/travelex for more information.
+ If, following the debit of any monthly inactivity fee, the Card Fund balance is less than the fee, we will waive the difference.
These fees and limits can change. You can find out more in your terms and conditions. We keep the latest version online at www.cashpassport.com/travelex
Multi-currency Cash Passport is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard is a registered trademark of MasterCard International Incorporated.
R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19/21 Shaftesbury Ave, London, W1D 7ED, company registration number 01288938.
Terms and conditions for the Multi-currency Cash Passport
|Maximum total balance at any one time (including all Currencies)4||GB£5,000|
|Maximum load and reload over 12 months(the most you can load onto all prepaid cards issued to you by us during any 12 month period, including all Currencies)||GB£30,000|
|Minimum load and reload||GB£100|
|Withdrawing cash from cash machines(some operators may set their own limits)||GB£500 per 24 hours|
|Withdrawing cash over the counter in a bank||GB£150|
|Spending money in shops, restaurants etc. (some merchants may set their own limits)||GB£3,000 per 24 hours|
|Maximum number of Additional Cards||1|
|Card lifetime||See Card for expiry date|
|Maximum number of attempts when entering your PIN||3 in each 24 hour period|
|Maximum number of active accounts at any one time||1|
Online reload limits (across all Currencies on the Card)
|Within 7 days||GB £4,000|
|Within 60 days||GB £6,000|
For example, if you reload GB£2,000 onto your Card in one day, you may then only load a further GB£2,000 within 7 days. Please note: the online reload limits listed above are subject to the total Card Fund balance already on your Card. Your total Card Fund balance at any one time (including all Currencies) may not exceed GB£5,000.
4 The amount that can be loaded/reloaded will vary depending on which channel you choose, i.e. online, in store, telephone or internet banking. Click here for more information.
These fees and limits can change. You can find out more in your terms and conditions.
Multi-currency Cash Passport is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
* Please note that some cash machine providers set their own fees and limits
Multi-currency Cash Passport™ is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International Inc. MasterCard® and the MasterCard brand mark are registered trademark of MasterCard International Incorporated.
R. Raphael & Sons plc is a UK bank authorised by the Prudential Regulatory Authority and regulated by the Financial Conduct Authority and the Prudential Regulatory Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21Shaftesbury Ave, London, W1D 7ED, company registration number 01288938.