Click & Collect
Our Click & Collect service is free for orders over £300, and it's available across the UK! You'll find us in many major airports, as well as plenty of travel and retail locations.
We have over 45 currencies available to order, and you'll be able to collect from as little as 4 hours. Find your nearest store here.
- What ID do I need when collecting my order?
When you collect your order from a Travelex store you will need to provide the credit or debit card that you used to pay for your order online, as well as either a full UK photographic driving licence, passport or EU ID card (we do not accept provisional driving licences).
The name on the debit or credit card must match the name of the person collecting the order and identification used.
- What currencies can I purchase online?
A list of available currencies can be seen here
- I can’t find the collection location I require?
Please click here for a list of all of our current collection locations. Alternatively, you can select delivery of your order to your home address.
- Can I use a payment card with a different name to the person collecting the order?
The name on the card must match the name of the person collecting the order and identification used.
- Can I get the same online rates if I do not order online and just walk up to one of your stores?
No, the rates offered are only available as part of Travelex’s online offering and therefore do not apply to in-store purchases unless they have been pre-ordered online.
- How much will I be charged for Click and Collect?
Please see the below table for charges that apply to click & collect orders. There are no collection charges for orders of £300 or more and there is no minimum order value.
Currency Exchange Value Click & Collect Fee Under £100 £4.99 Between £100 and £299.99 £2.49 For £300 + FREE
Next day home delivery is available on all currencies. We use Royal Mail Special Delivery to bring your order safely and securely to your front door.
FREE – orders of £600 or more
£2.99 – orders between £500-£599.99
- £4.99 – orders between £300-£499.99
£7.49 – orders between £100-£299.99
All home delivery orders are subject to a minimum order value of £100
View home delivery terms and conditions.
- How much can I order online (Min/Max)?
Orders for collection at any Travelex UK store are subject to a maximum value of £4,999.99 per person per day whereas orders for home delivery are subject to a maximum value of £2,500 per person per day. Office delivery orders are capped at £500 per person per day.
All home and office delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection (excluding Travelex Money Card orders). Travelex Money Cards are subject to an initial minimum load amount of £100.
- How can I receive my travel money order?
You can choose to collect your order at Travelex stores within the UK (store list available here) or have it delivered direct to your home address.* We also offer a fast Office Delivery service, so if you work in Central London you can have your order delivered right to your desk! Please see below for more information on Office Delivery.
* If selecting Home Delivery, we are only able to deliver to your registered billing address on your payment card.
- What is Office Delivery and how does it work?
Office Delivery is a delivery to your office; it is available for selected postcodes in Central London only, delivered by Royal Mail Special Delivery Guaranteed™ to the Delivery Address you chose.
The package will follow the normal delivery process for your office and may not be delivered directly to you in person. For example, if your packages are normally signed for by your office reception or post room, then the same process should apply for your Travelex order.
Office Delivery is only available on Cash orders (it is not available for Travelex Money Card orders) up to a maximum value of £500 per person per day.
Orders are dispatched in unmarked packaging.
Please note if Buy Back is selected it can only be redeemed at a Travelex store in the UK.
- When will I receive my order?
When ordering your currency online you will be able to select the date that you would like to either have your currency delivered to your home or when you would like to collect it from one of our stores. The time period between ordering and collecting all other currencies depends on the specific currency ordered and the collection location selected.
For home delivery orders there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday.
A signature will be required on delivery. All foreign currency banknotes and travellers cheques home delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise) and only to your credit or debit card billing address. A valid landline home telephone number is required for home delivery. Please note that if your order includes a Travelex Money Card, this will be delivered separately and normally arrives within 3 to 5 business days.
Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions visit www.royalmail.com
- Delivery fees
Please see the below table for charges that apply to home delivery orders.
Delivery is free for all orders of £600 or more, and all home delivery orders are subject to a minimum order value of £100.
Order Value Delivery Fee Up to £100 N/A £100 - £299.99 £7.49 £300 - £499.99 £4.99 £500 - £599.99 £2.99 £600 & Over FREE