Help Centre
Find help across Travelex products and services, including Travel Money Card support and orders and services topics, to quickly get the answers you need.
Choose a topic
Explore our topics to find what you need.
The basics
Basic information about the Travelex Money Card.
Getting started
Details on obtaining and eligibility for the card.
My account
Managing your Travelex Money Card account.
Managing card
PIN, balance checks, and card management.
Using card
Card usage, currencies, and transaction limits.
Topping up card
How top up your card, accepted payment methods, and load limits.
Apple pay
Details about adding your card to an Apple Wallet.
Google pay
Details about adding your card to a Google Wallet.
Get help
Support for lost/stolen cards and troubleshooting
Previous cards
Information for Cash Passport customers.
Mastercard Travel Rewards
How to register and earn rewards when you spend with Mastercard Travel Rewards.