Using card

The Travelex Money Card means that as long as you have more than one currency loaded, your card will automatically select the next available currency, in the following order:

British pound sterling, Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, South African rand, Turkish lira, Swiss francs, Emirati dirham, Mexican peso, Polish zloty, Czech koruna, Swedish krona, Japanese yen, Thai Baht, Hong Kong dollars, Singapore dollars, Danish kroner, Norwegian krone, Hungarian forint and Icelandic krona.

The funds will be debited from the balance of each currency, starting with your home currency, in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using the daily rate determined by Mastercard plus the foreign exchange fee. The order or priority can’t be changed.

If you have insufficient funds of the currency you need, or you don’t have the currency of the country you are visiting on your card, you can still use your card to make a payment. The Travelex Money Card will automatically convert the amount of the transaction from local currency into the Currency/ies available on your card, in the order described above, at an exchange rate determined by Mastercard on the day the transaction is processed, plus a foreign exchange fee. Please see the fees and limits section for more details.

Your default currency is the currency you set in My Account - it’s automatically set at the home currency of the country where you purchased your Travelex Money card.

You can only set one default currency at a time, but you can change it in your My Account at any time.

If you are topping up via bank transfer, please ensure that your default currency is set to be the currency you want to top up.

The Travelex Money Card can be loaded or topped up using British pounds.

Your pounds will be added to your card or converted (at an exchange rate determined by Travelex) and loaded into (up to) 21 additional currencies: Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, South African rand, Turkish lira, Swiss francs, Emirati dirham, Mexican peso, Polish zloty, Czech koruna, Swedish krona, Japanese yen, Thai Baht, Hong Kong dollars, Singapore dollars, Danish kroner, Norwegian krone, Hungarian forint and Icelandic krona.

You can move money between the currencies on your card at your convenience, 24 hours a day, 7 days a week via My Account or our mobile app. You won’t be charged a fee for currency to currency transfer but a foreign exchange rate applies. This varies daily and is based on the Mastercard rate of the day. We will notify you of the rate that will apply before you move your funds from one currency to another.

The Travelex Money Card has a mobile app, making it really easy to have your finger on your balances and to top up your Travelex Money Card within seconds, wherever you are in the world. To download the Travelex money app please click here for iPhone or here for Android.

The initial card fee is free, subject to minimum load amounts. Please see the please see the fees and limits section for more information.

There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top-up amounts and method of top-up.
Please see more information on applicable fees and limits section.

You can move money between currencies by logging into your My Account online. When you move money from one currency to another, the Travelex Currency Transfer fee will be applied. You can also call call Card Services to move money between currencies. Please see the fees and limits section for more.

If you’ve loaded the currency of the country you’re visiting, your card will use that currency. If you don’t have enough local currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority specified below until the sufficient amount is found:

British pound sterling, Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, South African rand, Turkish lira, Swiss francs, Emirati dirham, Mexican peso, Polish zloty, Czech koruna, Swedish krona, Japanese yen, Thai Baht, Hong Kong dollars, Singapore dollars, Danish kroner, Norwegian krone, Hungarian forint and Icelandic krona.

Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard, plus the foreign exchange fee.

Some foreign retailers and ATM operators give cardholders the choice of paying in either the currency of the country they’re visiting or in their own local home currency.

If you’ve loaded funds in the currency of the country you’re in, we recommend that you don’t choose to pay in your local home currency and you should pay in the currency of the country you’re in instead.

If you opt to pay for a transaction in a currency other than the local currency, you may incur additional cost.

You can still use your Travelex Money Card to make a payment if you don’t have the currency of the country you’re visiting on your card.
Where you don’t have a balance in the currency of the transaction, your card will be debited according to the predetermined default order of priority, which is as follows:

Top up your card with your choice of 22 available currencies: British pound sterling, Euros, US dollars, Australian dollars, New Zealand dollars, New Zealand dollars, South African rand, Turkish lira, Swiss francs, Emirati dirham, Mexican peso, Polish zloty, Czech koruna, Swedish krona, Japanese yen, Thai Baht, Hong Kong dollars, Singapore dollars, Danish kroner, Norwegian krone, Hungarian forint and Icelandic krona.

Funds will be debited from the balance of each currency in this order until the relevant transaction amount has been satisfied.
Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard, plus the foreign exchange fee.

The great flexibility of the Travelex Money Card means that if you have more than one currency loaded, the card will automatically use up the remaining money you have in the required currency, then select the next available currency in the following order:

British pound sterling, Euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, South African rand, Turkish lira, Swiss francs, Emirati dirham, Mexican peso, Polish zloty, Czech koruna, Swedish krona, Japanese yen, Thai Baht, Hong Kong dollars, Singapore dollars, Danish kroner, Norwegian krone, Hungarian forint and Icelandic krona.

The search will automatically begin from the start of the order, and the funds will be debited from the balance of each currency in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using the daily rate determined by Mastercard, plus the foreign exchange fee.

Alternatively, you can log into your My Account online and move your money from one currency to another currency on your card. The Travelex Currency Transfer fee will be applied. Click here to see fees and limits section fees and limits section.

You should always choose 'credit' at an ATM or merchant. Even though the Travelex Money Card is not a credit card and you won’t be charged credit card fees, by pressing ‘credit’ you will be using the international system, rather than the local banking system.

If the credit option doesn’t work, then please choose ‘debit’ or ‘savings’.

Not all ATMs will display the card balance; some may show a total for all currencies in the local currency.

If you want the exact balance of the funds remaining on the card, please go to your My Account, log into the Travelex Money App or alternatively call Card Services.

Travelex will not charge you overseas ATM fees for making withdrawals and balance enquiries at ATMs displaying the Mastercard Acceptance Mark.

Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

You can withdraw up to GBP 500 (or currency equivalent) in any 24 hour period. Some ATM operators may set lower limits.

The maximum limit that you can spend in any 24 hour period is GBP 3,000 (or currency equivalent) across transactions made via point of sale, internet and phone transactions.

Travelex Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases of under GBP£100. No signature or PIN is required. Just tap your card against the reader and go. For more information, please visit https://www.mastercard.co.uk/en-gb/consumers/features-benefits/contactless.html.

Please note, transaction limits are subject to change and different transaction limits will apply in different countries.

If you want a quick check on your balance, you can check in the Travelex Money App. However if you want a more detailed transactional history alongside your balance, you can see these by using My Account online.

No, but you’ll be able to get cash from ATMs. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

Yes, you can use your card to shop online from any merchant that accepts Mastercard Prepaid. As long as you have the correct currency on the card that the online site trades in, a currency conversion won’t be required.

Please note: your card will use the currency of the online site. If you don’t have enough of that site’s trading currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority until the sufficient amount is found.

Transactions and fees that require a currency conversion are calculated using the Mastercard® foreign exchange rate plus the foreign exchange fee.

Your Travelex Money Card should work in any ATM displaying the Mastercard Acceptance Mark. If you’re unable to withdraw cash at an ATM, check if you’ve got enough money on your card first, then call Card Services 24 hours a day, seven days a week. You can find contact numbers here.

If you’ve forgotten your PIN, contact Card Services or check your My Account.

Make sure to always choose 'credit' at an ATM.

In some countries, you may be asked for a 6-digit PIN when using an ATM. However, your card’s 4-digit PIN will still be accepted if the ATM has been set up correctly and you have selected ‘credit’. If you need assistance with any PIN issues, call Card Services. You can find contact numbers here.

Please call Card Services if you need to change your home address.

SMS services are currently not available to Travelex Money Card cardholders.

Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions.

There are also things you can do to help keep your travel money secure:

• Sign your card as soon as you receive it
• Check your transactions regularly and report anything unusual to Card Services immediately
• If you print statements from the internet, keep them safe and shred them when you've finished using them
• Never give your personal details to someone on the phone
• Don't give out your details in response to unsolicited email
• Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
• Never give your PIN to anyone, even if they claim to be from your card issuer
• Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN

Your card will expire on the date given on the front of the card. Upon expiry, you’ll still be able to obtain a refund of the balance in accordance with the Agreement and up to 6 years after the Agreement has ended, or you may choose to transfer the remaining funds to a new card. You may be charged for this service.

If you have any remaining funds please contact Card Services 24/7. You can find contact numbers here.