Contact Travel Money Card support
Get in touch with Mastercard Card Services for help with your Travel Money Card, including account access, card issues, transactions and urgent support.
Get the right support
Use the options below to review the available contact routes for Travel Money Card or Orders & Services enquiries, and find the right details for your situation.
Card access & activation
Getting your card or account ready to use.Topics
- Card and account activations
- Pin-related assistance
- Expired cards
Security & lost access
Issues where access is compromised or at risk.Topics
- Lost or stolen cards
- Help with username and/or passwords
Account management
Reviewing or managing your account.Topics
- Queries regarding transactions on your account or balance enquiries
- Accessing a copy of your account information
- Cashing out and/or closing your card account
Card usage & functionality
How and where your card works.Topics
- Questions about the card and functionality in any country
- Finding the closest ATM
Privacy & data use
How personal or account information is used.Topics
- Understanding how your information is used to manage your card account
Contact Mastercard Card Services
Send an e-mail
Contact the Mastercard Card Services team by e-mail.Chat to an agent
Our advisors are here to help. They can assist you or connect you with the right team for support.
Calling from overseas?
| Country | Freephone Number |
|---|---|
| Anguilla | 1 855 664 7247 |
| Argentina | 0800 666 0049 |
| Australia | 1 800 303 297 |
| Austria | 0800 297 271 |
| Bahrain | 800 81 203 |
| Barbados | 1 855 664 7258 |
| Belgium | 0800 77 855 |
| Brazil | 0800 892 3561 |
| Bulgaria | 800 118 4471 |
| Canada | 1 877 856 2471 |
| Cayman Islands | 18556647223 |
| Chile | 123 0 020 7906 |
12 of 69 destinations
Alternatively, call from anywhere in the world (including cell/mobile) on +44 203 284 8395††
† Charges may apply if calling from a hotel or cell phone.
†† Remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free and will be subject to charged from the network or location from where you are calling.
Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International.
PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic MoneyRegulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is atrademark of Mastercard International Incorporated.