Orders & services help
Get help with Travelex orders and services, including placing an order, payments and verification, delivery and collection, fees and refunds.
Get the right support
Use the options below to review the available contact routes for Travel Money Card or Orders & Services enquiries, and find the right details for your situation.
Pre order
Information needed before placing an order.Topics
- Pre-order queries
- Order fees and limits
- Product queries
- In-store rates and availability
Active order
Information about an order you’ve placed.Topics
- Tracking your order
- Order enquiries
- Order not received
- Email confirmation enquiries
- Amending or cancelling your order
- E-receipts
Collection
Information about collecting your order.Topics
- ID requirements for collecting your order
Currency Buy-back
Returning your currency after you travel.Topics
- Returning your unspent currency
- Buy Back Promise enquiries
Payments
Difficulties paying for your order.Topics
- Payment issues
Technical & security
Travelex digital products and data management.Topics
- Travelex website technical issues
- Security or fraud queries
Contact Travelex customer services
Chat to an agent
Our advisors are here to help. They can assist you or connect you with the right team for support.