Orders & services help

Get help with Travelex orders and services, including placing an order, payments and verification, delivery and collection, fees and refunds.

Choose a topic

Explore our topics to find what you need.

Placing an order
How to order travel money online, choose products and check out with confidence.
Payments and verification
Payment methods, 3D Secure checks and help if a payment does not go through.
Order status
What different order messages mean and how to check if an order was successful.
Fees and charges
Information on fees, charges and any costs to be aware of before or after ordering.
Delivery and collection
Where and how to collect orders, including home delivery and store pick‑up.
Changes and refunds
Cancelling orders, refunds and what happens if plans change.
Buy Back Promise
How buying back unused currency at the same rate works.
Travelex Plus
Information about Travelex Plus.
Travellers Cheques
How Travellers Cheques are securely verified and redeemed at Travelex in line with eligibility, fees, and fraud controls.
Marketing
How generative AI imagery is used in Travelex marketing and how it is managed responsibly.