Payments and verification
Payment methods, 3D Secure checks and help if a payment does not go through.
This can be caused by the Pop-up Blocker setting in your browser, please either adjust your browser settings to enable Pop-ups or simply close your browser window and try again. This can sometimes also be caused by the banking services we are trying to connect to being busy. Please try again, as they are not usually busy for long.
If your order timed out and you did not receive an order confirmation email, this may mean that your order has not been successfully processed. Please check your Junk e-mail folder to confirm that your confirmation email is not there. Please allow up to 3 hours for your email to arrive. If you are unable to locate a confirmation e-mail you can contact our Customer Service Team who will be able to verify this for you.