Changes and refunds
Cancelling orders, refunds and what happens if plans change.
Orders for Home Delivery
Cash and Cash Passport orders that have been made for home delivery cannot be cancelled or amended once your order has been confirmed.
Orders for collection at a Travelex store
Orders can be cancelled at any time prior to collection. Cancelled orders will be refunded with the full Sterling amount that you paid for your Travel Money. If you cancel your order less than 24 hours in advance of the collection time you will be charged a £10 late cancellation fee. The late cancellation fee will be taken from the Sterling amount refunded.
If you have placed an order for collection and you fail to collect your order within 72 hours of the collection date, your order will be cancelled and we will refund your order with the full Sterling amount, less a £10 late cancellation fee.
Refunds can take from 2 to 10 working days to credit back into your bank account. Please note that Travelex does not refund cash advance charges and that any late cancellation fee may also be subject to a cash advance fee by your card issuer.
Your order will be held at the selected Travelex pick up location for 72 hours from your order collection time. Any further delay will result in your order will be cancelled and a £10 late cancellation fee deducted.