Google pay

Adding your Travelex Money Card to your Google Wallet is a simple process.

After you have registered your Travelex Money Card within the Travelex Money App, it will prompt you to add your Travelex Money Card to your Google Wallet through a link within the app home screen. Follow the on-screen instructions and they will guide you through the whole process.

If you’re not able to successfully add your card, then please follow the steps outlined on the Google Pay page.

Yes, you are now able to add currency online to your Travelex Money Card with Google Pay. When you go to checkout and select a payment method, you can select Google Pay and add funds from debit and credit cards that are issued by Mastercard or VISA. Your credit card issuer will likely charge you a cash advance fee and interest from the time of purchase with us.

If you have followed all of the steps within the FAQ titled 'How do I add a Travelex Money Card to my Google Wallet?' and have been unable to add the card successfully, then please feel free to reach out to the Card Services team on 0800 260 0355who will be able to assist you. If you are currently outside of the UK, check for a free local number here.

There are no additional charges whatsoever when using your Travelex Money Card through Google Pay. It’s simply a way of using your phone to pay in place of your physical card, so only the standard Travelex Money Card fees and charges apply. See more here for a breakdown of associated charges.

Yes, absolutely. It's always advisable to carry your Travelex Money Card with you, even if you use your Google Wallet most of the time. Contactless or mobile payments may not be accepted in some places. Having your card with you means you'll always be able to spend with confidence wherever Mastercard Prepaid is accepted.

You can use it to pay using any available currency loaded on your Travelex Money Card.

In the same way that your Travelex Money Card works, Google Pay will automatically select the correct currency when the currency type and funds are available on your Travelex Money Card. If the correct currency funds are not available, then payment will be taken in priority order from your Travel Money Card to fund the spend (the order is GBP, EUR, USD, AUD, CAD, NZD, ZAR, TRY, CHF, AED, MXN, PLN, SEK, JPY, THB, HKD, SGD). Additional charges may be incurred if this happens, see full details on fees and limits here.

Just log into your Google account and use the 'Find My Phone' process to lock your phone and, if you choose, you can also delete your data at this point. This will stop the phone from being able to use Google Pay.

If you're concerned about your Travelex Money Card, please log into your Travelex Money Card My Account area or the app, where you can suspend your card quickly and easily.

Via the website

• Log in and tap 'card settings'.
• Click on the button named 'suspend card', you'll need to confirm this by hitting a second button also named 'suspend card'.
• After a few seconds, you should see 'card status: SUSPENDED'. When you see this, your card has been temporarily frozen. It will stay that way until you unsuspend it following the same instructions.

Via the app

• Log in and tap 'freeze'.
• Click on the button named 'freeze' and this will suspend your card.
• You will then see a message on your device that reads 'Your card is frozen and can't be used. Unfreeze your card by tapping the button below'.

If you don't have access to the My Account area or the app, you can contact our Card Services team on 0800 260 0355 who will be able to assist you. If you are currently outside of the UK, check for a free local number here.