Managing card
PIN, balance checks, and card management.
Yes, you’ll need your 4 digit PIN to use your card overseas at an ATM and for most purchases.
If you’ve forgotten your PIN, either go to your 'My Account' online for a PIN reminder or call Card Services 24 hours a day, seven days a week. You can find contact numbers here.
When purchasing and collecting your card at a Travelex store, your PIN number is given to you along with your card.
If you've ordered a Travelex Money Card home delivery, please call the Card Services activation line to activate your card and reveal your PIN number. You will find the telephone number on the back of the card.
You can retrieve your PIN by downloading and logging into the Travelex Travel Money Card Mobile App. Click on the bottom of the App screen: Card > PIN > Enter Unique Passcode or biometrics > PIN Revealed. Please ensure nobody else can see your screen before tapping on PIN reveal. Your PIN will be available for 30 seconds.
Yes, you can change your PIN at any participating ATM in the UK and Europe that has a PIN change facility.
You can get a PIN reminder by selecting the 'PIN reveal' option in ‘My Account’ online.
Alternatively, you can call Card Services and select the PIN option, 24 hours a day, 7 days a week. You can find contact numbers here.
You can retrieve your PIN by downloading and logging into the Travelex Travel Money Card App. Click on the bottom of the app screen: Card > PIN > Enter Unique Passcode or biometrics > PIN Revealed. Please ensure nobody else can see your screen before tapping on PIN reveal. Your PIN will be available for 30 seconds.
The quickest and easiest way to check your balance is in the Travelex Money app – find out more here.
You can also check your balance, view your transaction history, get a PIN reminder and move money between currencies as soon as you've registered your Card in ‘My Account’ online, as well as by calling Card Services.
Call Card Services, 24 hours a day, 7 days a week. You can find contact numbers here.
Open the Travelex Money App, and log in to your account with the card details from the card you wish to Freeze. Tap card at the bottom, to go to card management screen. Tap to Freeze and Unfreeze your card.
That’s it! You will see the card screen change to reflect that your card is now frozen. Simply tap unfreeze, to use your card again.
When you report your card as lost or stolen, it will be cancelled and a new one will be ordered. You won’t need to do this with Card Freezes; they are temporary, so you can switch them on or off as you need.
If you have an additional cards, please log in to the Travelex Money app using the credentials from the card you wish to apply the card management features to.