Travelex Money Card Contact

Need a helping hand?

Call us or email us, we’ll be happy to chat about the best solution for your trip!

Questions on purchasing a new Travelex Money Card?

Call us on: 0345 872 7627 (calls to this number are 2 pence per minute (the service charge) plus your network provider's access)

Got a Travelex Money Card already & have a question?

Email Card Services at cardservices_prepaid@mastercard.com

Call Card Services on 0800 260 0355 (which is free phone when calling from the UK)

If you have a Multi-currency Cash Passport, please click here. Or if you have a Globe or Single currency Cash Passport, please click here.

Please note that, for security reasons, you must NOT include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Card Services Team, who will be able to assist you in relation to the following:

Lost or stolen cards
Queries regarding transactions on your account or balance enquiries
PIN assistance
Guidance setting up your card account online
Help with forgotten username and/or passwords
Card and account activations

Calling from	Call free† on
ANGUILLA	1 855 664 7247
ARGENTINA	0800 666 0049
AUSTRALIA	1 800 303 297
AUSTRIA	0800 297 271
BAHRAIN	800 81 203
BARBADOS	1 855 664 7258
BELGIUM	0800 77 855
BRAZIL (from landline)	0800 892 3561
BULGARIA	800 118 4471
CAYMAN ISLANDS	18556647223
CHILE	123 0 020 7906
CHINA (SOUTH)	10 800 441 1357
COLOMBIA	01800 9 157553
CROATIA	800 805 905
CYPRUS	800 96 573
CZECH REPUBLIC	800701463
DENMARK	802 50 011
DOMINICA	1 855 664 7292
ESTONIA	800 0111487
FINLAND	0800 918 495
FRANCE	0800 913 263
GERMANY	0800 181 9030
GREECE	00800 4413 1536
GRENADA	1 855 279 5145
GUAM	1 877 851 1293
HAWAII	Same as USA
HONG KONG	800 963 118
HUNGARY	068 001 9642
ICELAND	800 90 23
INDIA	000 800 100 8212
INDONESIA	001 803 044 11369
IRELAND	1800 625 142
ISRAEL	18 094 31 573
ITALY	800 789 900
JAPAN	00 531 780 224
LATVIA	8000 3754
LITHUANIA	8800 31075
LUXEMBOURG	800 28 346
MALAYSIA	1800 814 935
MEXICO	01 800 123 3482
MONACO	800 93 680
NETHERLANDS	08000 225 463
NEW ZEALAND	0800 447 270
NORWAY	800 16 969
PANAMA	800 226 6256
PERU	80054915
PHILIPPINES	1800 1442 0145
POLAND	00800 441 2483
PORTUGAL	800 880 508
PUERTO RICO	1 866 845 6835
Other Countries	020 3284 8395
RUSSIA	81 0800 2535 2044
SAUDI ARABIA	800 844 9534
SINGAPORE	800 441 1434
SLOVAKIA	0800-002016
SOUTH AFRICA	0800 982 678
SOUTH KOREA	0079 8443 4137
SPAIN	900 933 410
ST KITTS & NEVIS	18556647254
ST LUCIA	18555917552
ST VINCENTE	18555917556
SWEDEN	020 791 349
SWITZERLAND	0800 563 553
TAIWAN	0080 104 4301
THAILAND	001 800 442 286
TURKS & CAICOS	18552798263
UK	0800 260 0355
URUGUAY	000 413 598 3768
USA/CANADA	1 877 856 2471
VENEZUELA	800 100 8576
Alternatively, call from anywhere in the world (including cell phone)	+44 203 284 8395††

^† Charges may apply if calling from a hotel or cell phone.

^†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free of charge and will be subject to the network or location from where you are calling.

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^† Charges may apply if calling from a hotel or cell phone.

^†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free of charge and will be subject to the network or location from where you are calling.

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