Contact Us

Our friendly team is always here to chat.

Key information

Sharing card details

Please note that, for security reasons, you must not include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

In the interests of security, we will not be able to discuss certain subjects by email.

Travelex Customer Support

For assistance with the following:
  • General account enquiry about Travelex MoneyCard
  • Online card order
  • Expired card
  • Card and account activations
  • Guidance setting up your card account online
  • Cashing out and/or closing card account
  • Questions about the card and functionality in any country
  • Closest ATM

Mastercard Card Services

For assistance with the following:
  • Lost or stolen cards
  • Pin related assistance
  • Help with username and/or passwords
  • Queries regarding transactions on your account or balance enquiries
Call using the national relay service for people with hearing and speech difficulties.
More about using the relay service on: Relay UK - homepage | Relay UK (

Calling from overseas?

Assistance for the below topics:

Calling from
Call free on
14 of countries
Alternatively, call from anywhere in the world (including cell/mobile) on +44 203 284 8395††
  • † Charges may apply if calling from a hotel or cell phone.
  • †† Remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free and will be subject to charged from the network or location from where you are calling.
  • Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International.
  • PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic MoneyRegulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is atrademark of Mastercard International Incorporated.