Get help
Support for lost/stolen cards and troubleshooting
Email: cardservices_prepaid@mastercard.com
Please note that, for security reasons, you must NOT include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.
In the interests of security, Card Services will not be able to discuss certain subjects by email. Please call the 24 hour Card Services Team, they will be able to assist you in relation to the following:
- Card and account activations
- Pin-related assistance
- Lost or stolen cards
- Help with username and/or passwords
- Queries regarding transactions on your account or balance enquiries
- Cashing out and/or closing your card account
- Questions about the card and functionality in any country
- Accessing a copy of your account information
- Understanding how your information is used to manage your card account
- Finding the closest ATM
- Expired cards
Call Card Services on 0800 260 0355 (free phone) when calling from the UK.
For a list of freephone numbers to call from overseas, if you have a Travelex Money Card please click here.
If you need to raise a complaint, you can find all the details on how to do this on our Travel Money Card complaints page.
If you have another question that hasn’t been answered here, please don’t hesitate to contact Card Services here.
Yes, please contact Card Services here to request copies of documents in braille, audio and large print.
If you need help managing your account, please contact Card Services here who will be able to assist you with this.
A Power of Attorney is a document that allows you to appoint a person organisation to manage your affairs if you become unable to do so. If you need to register a Power of Attorney with us, contact Card Services here who will be able to assist you with this.
We’re sorry to hear about your loss. If you need to inform us about the death of one of our customers, please contact Card Services here who will be able to assist you with this.