Next day home delivery
Forget rushing around in your lunch hour trying to sort out your currency, because we've got the solution to make your life simple.
We deliver cash orders straight to your front door the very next day - all you need to do is place your order of £500 or more with us by 3pm.
Not only do we pride ourselves on ease and convenience, we also like to ensure that we're safe and secure too - and that's why we send all of our cash orders using the Royal Mail Special Delivery Guaranteed™ service, and we'll always require a signature on receipt.
So you can rest assured that your travel money will arrive with you quickly, safely and with the same great Travelex rates.
Please note, our Travelex Money Card orders typically arrive within 3 working days, delivered by First Class Royal Mail.Order your travel money
How much can I order online (Min/Max)?
Orders for collection at any Travelex UK store are subject to a maximum value of £4,999.99 per person per day. Orders for home delivery are subject to a maximum value of £2,500 per person per day.
All home delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection (excluding Travelex Money Card orders). Travelex Money Cards are subject to an initial minimum load amount of £100.
How can I receive my travel money order?
You can choose to collect your order at Travelex stores within the UK (store list available here) or have it delivered direct to your home address.
Please note, other than orders placed through the London Same Day Office Delivery Service, we are not able to offer office delivery or delivery to an address that isn’t your registered home address for your payment card.
When will I receive my order?
When ordering your currency online you will be able to select the date that you would like to either have your currency delivered to your home/office or when you would like to collect it from one of our stores. The time period between ordering and collecting all other currencies depends on the specific currency ordered and the collection location selected.
For home delivery orders there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday.
A signature will be required on delivery. All foreign currency banknotes and travellers cheques home delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise) and only to your credit or debit card billing address. A valid landline home telephone number is required for home delivery. Please note that if your order includes a Travelex Money Card, this will be delivered separately and normally arrives within 3 to 5 business days.
Royal Mail Special Delivery is available to 99% of UK addresses. For details and exceptions visit www.royalmail.com
Home delivery is free for all orders of £500 or more. For orders below £500 the following charges apply:
Order Value Delivery Fee Up to £299.99 £3.95 Between £300 and £499.99 £1.95 £500 and over FREE
How will my order be sent and is it secure?
Your order will be sent using secure Royal Mail Special Delivery and will require a signature upon delivery. Travelex Money cards are sent separately by First Class post and you will need to call us on the number provided with the card to activate it.
Travelex Money Card is issued by R. Raphael & Sons plc, pursuant to license by Mastercard® International Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938.
Can I use an address that is outside of the UK?
No, the service is only available for customers aged 18 years or over, and who are resident in and accessing the service from within the United Kingdom.
What time will my delivery arrive?
Your order will be delivered before 1pm on the selected delivery date. Travelex Money Cards are sent out separately and normally take 3 – 5 working days to arrive.
Why has my order not arrived?
If your order was due for delivery today and has not arrived by 1.00 pm, please contact one of our Customer Services team who will be able to track your order.
What should I do if my order is returned to the Royal Mail Depot?
You will have been left a Royal Mail calling card, which you will need to take to your local Royal Mail Depot to collect your order. You must also take with you valid UK identification and a recent utility bill showing your name and delivery address.
Can I have my order delivered to a different address?
For security reasons, all home delivery orders must be delivered to your credit/debit card billing address.