Security at Travelex
We protect your data with best-practice security protocols and tools, and we’re committed to safeguarding your privacy every step of the way. Dive into how we do that.
Security and privacy at our core
We adhere to stringent industry standards and certifications ensuring your data is always protected, to build and maintain the trust our customers have in us.
Our security principles
We’re committed to upholding the highest standards of data protection and we deliver on this commitment through regular audits and strict adherence to these standards.
Secure payments with MFA
We safeguard your transactions with multi-factor authentication (MFA), ensuring an extra layer of security for all payment processing on our platform.24/7 security monitoring
Our Security Operations Centres (SOCs) are always on alert, responding to emerging threats around the clock to keep your data secure.Strong policies, strong security
We enforce strict security policies and provide comprehensive training to all employees, embedding security in every part of our operations.Proactive threat detection
We regularly scan for vulnerabilities and swiftly address any risks through our vulnerability management program, ensuring your data remains protected.End-to-end encryption
All your data is encrypted with the highest standards. We use TLS 1.2 for web traffic and AES-256 for database encryption, with regularly rotated keys stored securely.Certified & independently tested
Our security practices adhere to industry standards, including ISO 27001 and PCI DSS. We also employ third-party security experts to perform regular penetration tests, ensuring our defences meet the highest benchmarks.
Secure spending with the Travelex Money Card
The Travelex Money Card and Travelex Money App are the secure, easy way to spend abroad and manage your travel money.
Safe and secure spending
Our safe, secure travel money card is separate from your bank account, so your everyday funds can stay safely at home, where they belong.
Around-the-clock protection
Systems monitor your card and transactions 24/7, constantly looking for unusual activity to help keep your funds secure.
Secure access with biometrics
Use fingerprint or facial recognition in the Travelex Money App for secure access to your travel money.
Instantly block unauthorised spending
You can freeze and unfreeze your card instantly in the app, so your funds stay safe if it’s lost or stolen.
Security FAQs
At Travelex, we prioritise the security of your transactions. We use multi-factor authentication (MFA) for payment processing, and all sensitive data is encrypted using TLS 1.2 during transmission and AES-256 while stored. In addition, our security operations team continuously monitors for potential threats and conducts regular vulnerability scans. We also comply with leading industry standards, such as ISO 27001 and PCI DSS, to ensure your personal and payment information is protected at every step.
Travelex in the UK will never request payments through unsolicited contact, such as emails, phone calls, WhatsApp, or messages - including those on social media platforms. If you’ve been contacted by someone claiming to represent us, do not make any payments or share personal details. If you have concerns or doubts, please contact our customer services team on 0345 872 7627.
Emails from Travelex will always come from a trusted domain, such as @travelex.com, @email.travelex.com, @s.travelex.com or @e.travelex.com. We will never ask for sensitive information like your password or full payment details via email. To ensure the email is legitimate, double-check the sender’s address and avoid clicking on any suspicious links. If you receive an email claiming to be from Travelex and suspect it may be fraudulent, please forward it to emailsecurity@travelex.com.
Travelex will not solicit business or accept transactional requests via social media or messaging platforms such as Facebook, WhatsApp, Instagram or X. If you have been contacted by someone claiming to be us via social media or a messaging app to place a transaction please do not interact with the sender and contact our customer services team immediately on 0345 872 7627.
Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you'll let your guard down for just a moment. Stop and think. It could protect you and your money.