What is a Travelex Cash Passport?
The Travelex Cash Passport is a prepaid currency card which is loaded with currency prior to travelling to make purchases and withdraw cash whilst abroad.
How do I register for “My Account”?
Visit http://www.cashpassport.com/1/en/uk-campaign/ and click on the link for My Account. Enter the first 6 digits of your Cash Passport Card number and you will be taken to another screen which will either ask you to enter a User Name and Password or your full 16 digit Cash Passport Card number.
The first time you try to log in to My Account you will not have a User Name and Password, so please select 'Need a Login?’ to set your account details.
How do I activate my card?
If you have ordered a Cash Passport for home delivery please call the Card Services activation line on 0800 015 0401 to activate your Cash Passport.
In-store Cash Passport cards are activated at the time of purchase.
How do I Reload my card?
You can reload your Cash Passport using a number of services.
- Reload online using one of the following:
- Return to any Travelex store in the UK and reload in-store
- Call Card Services on 0845 300 2449 or +44 1733 457630 (from abroad) and reload via the phone. Click here for more information.
- Transfer money via bank transfer with internet or telephone banking. Click here for more details.
Please check for any fees or charges associated with reloading your card here
- A 2% commission will be charged for reloading your GBP on to your Multi-currency Cash Passport or single currency GBP Cash Passport online, by telephone or via internet/telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.
- The Travelex Globe Cash Passport is NOT subject to a 2% reload commission charge.
How long will it take for funds to appear on my card after I have reloaded?
Single currency and Globe Cards:
Telephone within 24 hours Online 1 working day Bank transfer up to 5 working days At a Travelex store instant
Telephone instant Online instant Bank transfer up to 5 working days At a Travelex store instant
- How can I contact Card Services?
The fees and charges are shown below so you can manage your budget throughout your trip
|Initial Fees||Details of costs|
|Additional Card Purchase||Free|
|Card Initial Load||Free†|
|ATM cash withdrawals||Free**|
|Purchase and ATM fee outside the designated card currency||5.75% of transaction amount|
|ATM Balance Enquiry||Free|
|Lost or stolen card block||Free|
|Replacement card (if lost, stolen or damaged)||Free|
|Cashout over the phone||£6 or currency equivalent|
|Customer Service Telephone Enquiries||Free|
|Online Balance and Transaction Enquiries||Free|
|Balance and Transaction Enquiry via SMS||N/A|
|Cash over the counter fee||$8.25||€6||$10||$10||$12||R70||£4|
|Negative Balance Fee||$15||€15||$20||$20||$25||R140||£10|
|Spend and Load Limits||Details of costs|
|ATM cash withdrawal over 24 hrs||$800||€700||$3,500||$3,000||$4,000||R8,500||£500|
|Purchase Amount over 24 hrs||$5,000||€4,000||$6,000||$6,000||$7,500||R40,000||£3,000|
|Cash over the counter limit||$250||€200||$350||$300||$400||R2,000||£150|
|Minimum Load Amount||$70||€50||$100||$100||$100||R700||£50|
|Online Load Limits|
|Maximum Load in 1 Day (24 Hours)||£2,000 or currency equivalent|
|Maximum Load in 7 Days||£4,000 or currency equivalent|
|Maximum Load in 60 Days||£6,000 or currency equivalent|
|Telephone Load Limits|
|Maximum Load in 1 Day (24 Hours)||£1,500 or currency equivalent|
|Maximum Load in 7 Days||£2,500 or currency equivalent|
|Maximum Load in 60 Days||£4,000 or currency equivalent|
|In-store Load Limits||$9,000||€7,500||$15,000||$13,000||$17,000||R85,000||£5,000|
|Online Banking Load Limits||$9,000||€7,500||$15,000||$13,000||$17,000||R85,000||£5,000|
|Maximum Card Balance||$9,000||€7,500||$15,000||$13,000||$17,000||R85,000||£5,000|
|Maximum Load over 12 months across all your Travelex cards***||$30,000||€25,500||$45,000||$39,000||$51,000||R250,000||£18,000|
*Card life 5 years
†2% applies to GBP cards.The minimum charge is £3.00 for GB£ phone or online loads and reloads.
** We do not charge an ATM fee, however, some ATM operators may charge a withdrawal fee or set their own withdrawal limits.
*** The total amount you may load onto all prepaid cards issued to you by us during any twelve (12) month period.
Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by MasterCard on the day the transaction is processed, increased by 5.75%.
Cash Passport is issued by R. Raphael & Sons plc, pursuant to license by MasterCard International. MasterCard and the MasterCardBrand Mark are registered trademarks of MasterCard International Incorporated
Make sure you read and understand all of the terms and conditions for the Single Currency Cash Passport before you buy your card
Cash Passport is issued by R. Raphaels & Sons plc, pursuant to license by MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Inc.
Terms and conditions apply - please click here for more details
* Some ATM operators may charge a withdrawal fee or set their own withdrawal limits - however, Travelex will not charge you a withdrawal fee on ATM transactions
Online fees and limits may vary, and to refer to the Online Terms and Conditions for more information.
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