Travelex Online Services Terms and Conditions


This website, www.travelex.co.uk (the "Website"), is operated by Travelex UK Limited (“we" or "us" or "our") on behalf of itself and its holding companies and subsidiaries (together the "Travelex Group"). Access is provided only in accordance with our Website Terms and Conditions. Please read the Website Terms and Conditions carefully before you start to use the Website. By using the Website, you indicate that you accept the Website Terms and Conditions and that you agree to abide by them. If you do not agree to the Website Terms and Conditions, please refrain from using the Website.


Contents


1. Information About Us
2. These Terms
3. Purchase of Travel Money
4. Delivery and Collection
5. Replacements and Returns 
6. Pre-paid Cards
7. Charges
8. Promotions
9. Travelex Money App
10. Personal Information and Payment Security
11. Limiting Our Liability
12. Our Right to Cancel
13. Other Terms

These Online Services Terms and Conditions were last updated on 6 December 2019.


1. Information About Us

1.1. Who we are? We are Travelex UK Limited, a company registered in England and Wales. Our company registration number is 01985596 and our registered office address is at 4th floor, Kings Place, 90 York Way, London, N1 9AG. Our VAT registration number is 755419120.

1.2. How to contact us? You can contact us by: (i) emailing us at helpdesk.onlinetravelmoney@travelex.com; (ii) by telephoning us on 0345 872 7627; or (iii) by writing to us at Travelex, Customer Services, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.

2. These Terms

2.1. What these terms cover. These are the Online Terms and Conditions on which we supply Travel Money, the Travelex Money Card or reloads of Cash Passports to you via our Website.

2.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and services to you, how we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us (see 1.2) to discuss.

3. Purchase of Travel Money

3.1. Use of the service. This internet ordering service (the "Service") is provided by us. These Online Terms and Conditions apply to the Service, which consists of an online ordering facility for foreign currency banknotes (“Travel Money”) and pre-paid travel cards (including Cash Passports and the Travelex Money Card). You can also purchase our Buy Back Guarantee offer from the Website. Separate terms and conditions apply. Please click on this link Buy Back Guarantee to view the relevant terms and conditions. Please note that the Buy Back Guarantee is not available for the purchase of our Cash Passport and Travelex Money Card products.

3.2. How to place an order. Follow the instructions on the ordering screen. Once you have entered the ordering screen you must complete your order within 45 minutes otherwise your session may time out and you will have to restart the order process.

3.3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will reimburse you for your order. This might be because: (i) the Travel Money, Cash Passport or Travelex Money Card is out of stock; (ii) because of unexpected limits on our resources which we could not reasonably plan for; (iii) because we have identified an error in the price or description of the Travel Money, Cash Passport or Travelex Money Card; or (iv) because we are unable to meet a delivery deadline you have specified.

3.4. When to pay.  You will be required to pay for the Travel Money, Cash Passport or Travelex Money Card at the time of ordering by credit or debit card.

3.5. How to correct an error. You are able to correct errors on your order up to the point at which you click on "Buy My Currency Now" on the payment details screen. If you need to make any changes to your order after you have clicked "Buy My Currency Now" on the payment details screen, please contact us as soon as possible via one of the following methods and we may be able to amend your order: emailing us at helpdesk.onlinetravelmoney@travelex.com; or by telephoning us on 0345 872 7627.

3.6. Your exchange rate. The exchange rates we quote are subject to change. We will use the exchange rate (as set by us) that appears on the ordering screen at the time we receive your order. Please note that the rates available on the Website are set separately from the rates provided in-store and on the Cash Passports or Travelex Money Card, and therefore may vary. You will not be able to get our Website rates in-store unless you have pre-ordered your currency through the Website.

3.7. Provision of information by you. You must provide all of the requested information in order for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order, to comply with regulatory requirements or to ensure that these Online Terms and Conditions have been complied with.

3.8. Authenticating your order. We will use various procedures to authenticate each transaction and we may, at any time and for any reason, decline to process your order or any part of your order.

3.9. Confirmation of your order. By placing an order with us, you confirm that the details contained in your order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order. A legally binding contract between you and us is only formed when we send you a confirmation email that your credit or debit card payment has been accepted. Please print a copy of the confirmation screen for your records and print or store the confirmation email in a safe place, as it will be the only record of your transaction. Please note that pursuant to clause 12 of these Online Terms and Conditions we have a right to cancel your order once the contract has come into existence.

3.10. Who can use the Service? The Service is only available to individuals aged 18 years or over, and who are residents of the United Kingdom. The Service may only be used for holiday or business travel and not for speculative, investment or any other purposes. By ordering Travel Money, the Travelex Money Card or reloading Cash Passports from us, you confirm that you accept the Online Terms and Conditions and agree to be bound by them and to comply with all applicable laws and regulations.

3.11. What currencies are available? The Service is only available for the currencies listed from time to time on the online ordering screen. Currency availability may also be subject to further monetary limits, currency exchange restrictions and to customers complying with all applicable laws and regulations, including those relating to anti-money laundering regulations.

4. Delivery and Collection

4.1. When you place your order for Travel Money, you will be given the option of whether you want to place an order for collection by you, or delivery to your home or office.

Orders for Collection

4.2. When to collect. When you are purchasing Travel Money online to collect it from one of our locations, we have the right to stipulate the dates that you are able to collect any order (this will vary depending on the currency selected and the collection location). The available dates that you are able to collect the Travel Money are subject to change at our sole discretion and will be shown on the ‘My Order’ page of our Website when you are placing an order.

4.3. Who can collect your order and the identification required? If you choose to place an order for collection, orders can only be collected by the card holder who paid for the Travel Money. At the time of collecting the order the cardholder will need to produce the card used to make the purchase plus either a valid passport, a full UK Photographic Driving Licence or EU ID card for identification purposes. Depending on your order, we reserve the right to ask for further information and identification (such as proof of residential address) in accordance with our anti-money laundering policies. The name on the card used to make the purchase must match that on the identification document(s) used. In order to enable us to comply with our anti-money laundering, internal risk and fraud policies and other legal obligations, we reserve the right to take a copy of your identification document(s) at the time of collection.

4.4. Where to collect your order from. You can collect your order from our locations listed on the ordering screen. Collection is subject to the opening times of the collection location. Details for the opening times of the collection location will be notified to you at the time of the order and can be obtained on the Website. The risk and responsibility for collecting your order before you depart on your travels rests with you. Please remember to allow sufficient time to make your collection before departing on your travels.

4.5. Payment on collection. If your online order is unsuccessful you may be offered our pay on collection service. With pay on collection you can take advantage of our great online rates by selecting a date and location to collect your order, with payment not being taken until you collect your order. You will receive the rates you would have received had your initial online order been successful, rather than the walk-up rates of your chosen collection location. If you opt to ‘click and collect’ your order, you will be charged a fee in accordance with clause 7.1 below.

4.6. Non-collection. If you fail to collect your order from our nominated locations within 72 hours of the collection time then your order will be marked as non-collected and your order will be cancelled and treated in the same way as a cancellation made less than 24 hours in advance of the collection time as outlined in clause 4.12 below.

4.7. Collection of Euros and US Dollars. You can order Euros and US Dollars on the same day that you intend to collect it, provided that we receive and confirm your order at least 4 hours prior to collection.

4.8. Collection of all other currencies. The time period between making your order and collecting it for all other currencies depends on the specific currency ordered and the collection location selected.

4.9. Maximum order value. Orders for collection are subject to a maximum value of £4,999.99 per person per day.

4.10. Minimum order value. There is no minimum order value for orders for collection (excluding Cash Passport and Travelex Money Card orders – see below). However, a click and collect charge is applicable for all orders for collection in accordance with clause 7.1.

4.11. Your right to cancel orders for collection. If you placed an order for collection then this order can be cancelled at any time prior to collection by calling our customer services on 0345 872 7627 (Monday to Friday 8.00 a.m. - 10.00 p.m., Saturday and Sunday 10.00 a.m. - 8.00 p.m.) or by email on helpdesk.onlinetravelmoney@travelex.com.

4.12. Amount of refund. Cancelled orders will be refunded with the full Sterling amount that you paid for your Travel Money order less the ‘click and collect’ fee and a £10 late cancellation fee if you cancel your order less than 24 hours in advance of the collection time. Please note that any late cancellation fee may be subject to a cash advance fee from your card issuer.

4.13. When you will receive a refund. Pursuant to clauses 4.6 and 4.11, we will process cancelled or non-collected orders as soon as reasonably practicable and will organise refunds. Refunds may take from 2 to 10 days. Please note that we do not refund cash advance charges made by your card issuer.

Orders for Delivery

4.14. Where can currency be delivered? Subject to clause 4.23 below, when you are purchasing Travel Money online you have the option for it to be delivered to your home or office.

4.15. What dates can you get it delivered? We have the right to stipulate the dates that your order can be delivered. The available dates will vary depending on the currency selected and your delivery location. The available dates that your order can be delivered to your home or office are subject to change at our sole discretion and will be shown on the ‘My Order’ page of our Website when you are placing an order. Orders will not be delivered on Sundays and public holidays.

4.16. Office delivery orders - Central London pilot service only. If you choose to place an order for delivery to your office (Central London only service), the following additional terms and conditions apply:

a) The package will follow the normal delivery process for your office and may not be delivered directly to you in person. For example, if your packages are normally signed for by your office reception or post room, then the same process should apply for your order with us. Risk in the order shall pass to you when the order is signed for at your office address (whether it is signed for by you or someone else). Important: in the event that your order is signed for by a person other than you, then we cannot accept responsibility for the loss or theft of such an order or part thereof.

b) Deliveries can only be made to a registered business/office location. Please note that no home addresses will be accepted for this service.

c) This service, its operation and the postal codes to which it is offered are subject to change at our discretion. In the event that we decide to withdraw the service after an order has been placed, we will endeavour to deliver the order to your billing address or provide you the option to collect at one of our stores. If that is not possible, we will cancel and refund you. This service can be withdrawn at any point and orders rejected at our discretion.

4.17. Saturday deliveries. Please note that Saturday deliveries to your office address are not possible. Please also note that Saturday deliveries to home addresses are not guaranteed. If you have chosen a Monday for the delivery, Royal Mail may attempt delivering on a Saturday. For delivery lead times please see clause 4.20 below.

4.18. Minimum and maximum office delivery order. Orders for office delivery are subject to a minimum value of £100 and a maximum value of £500 per person per day.

4.19. Minimum and maximum home delivery order. Orders for home delivery are subject to a minimum value of £100 and a maximum value of £2,500 per person per day.

4.20. Delivery times. The following delivery times will apply if you choose to have your Travel Money delivered to your home address or office address. Please note that if your order includes a Cash Passport, this will be delivered separately, normally within 3 to 5 working days.

 Order Confirmed*   Order Delivered*
 Before 3.00 p.m. Monday to Thursday  Next working day after your order
 After 3.00 p.m. Monday to Wednesday  Second working day after your order
 After 3.00 p.m. Thursday and before 3.00 p.m.  Friday Saturday or Monday**
 After 3.00 p.m. Friday and anytime Saturday or Sunday  On a Tuesday


*Days quoted are dependent on the day being a working day. If one of these days is a public holiday then additional day(s) will be added accordingly.


**For orders placed after 3.00 p.m. on Thursday up until 3.00 p.m. on Friday, there is a possibility that Royal Mail may deliver your order to your home address on the Saturday, however this is not guaranteed. Please note that there will be no delivery of orders to office addresses.


4.21. We will send your Travel Money via Royal Mail Special Delivery. All Travel Money home delivery orders and office delivery orders are sent by Royal Mail Special Delivery (unless we advise you otherwise). For details and exceptions visit www.royalmail.com.

4.22. Risk and responsibility with home deliveries. We accept responsibility for your home delivery order up to the point of collection by Royal Mail. Problems at Royal Mail such as service disruptions, delays or failure to deliver are therefore outside our control. The risk and responsibility for your Travel Money will pass to you when the Travel Money package is signed for at your home delivery address or when the Travel Money is collected from a Royal Mail sorting office. Upon the delivery of your Travel Money, please ensure that the Travel Money package is not torn, has not been opened and does not appear to have been tampered with before signing. If you are not happy with the condition of the package do not accept it or sign for it and inform us immediately of any problems.

4.23. Where we can send your order(s):

a) Home delivery - orders can only be sent to your credit or debit card billing address. A signature will be required on delivery. A valid UK telephone number is required for home delivery.

b) Office delivery - orders can only be sent to registered business addresses in London and to specified postcodes. A valid telephone number (e.g. a mobile number) is required for office delivery.

4.24. Your right to cancel. If you have placed an order for home delivery or office delivery, this cannot be cancelled or amended once your order has been confirmed by us to you in accordance with clause 3.9 above. The provisions of this cancellation clause do not affect your statutory rights.

 

5. Replacements and Returns

5.1. Failure to accept delivery of your order. If you fail to accept delivery of your Travel Money order for any reason and wish your order to be re-delivered you will have to pay additional delivery charges.

5.2. Order not received or incorrect. If you do not receive your order or it is incorrect because of a fault on our part, we will send a replacement order. You agree to return the original order (if received) to us by Royal Mail Special Delivery within 7 days and we will reimburse the return postage to you. If we provide a replacement order and the original order is received by you and not returned within 7 days we reserve the right to charge you in full for the replacement order as well as any other fees that we may reasonably incur.

5.3. Replacement orders required urgently. If you have not received your order, and are travelling imminently and need the delivery as a matter of urgency, then we will try to make alternative arrangements including collection from one of our airport retail outlets. This service will be provided at our cost where the delay in delivery or any error is our fault. If the delay is not our fault we reserve the right to make an additional charge. If we provide an alternative order and the original order is subsequently received by you and not returned within 14 days we reserve the right to charge you in full for the replacement order as well as any other fees that we reasonably incur.

5.4. Order received greater than order placed. If the value of the Travel Money is as a result of our error, greater than the amount you ordered, you will return the excess to us by Royal Mail Special Delivery within 14 days of receiving the order and we will reimburse the return postage to you.

6. Pre-paid Cards


Travelex Money Card


6.1. What we offer. You can apply for a Travelex Money Card and top up the balance on your Travelex Money Card on the Website.

6.2. Delivery. Your Travelex Money Card will be delivered by First Class Royal Mail post and should arrive within 3-5 working days from receipt of your confirmation email from us. Please note that the 3-5 working day delivery time cannot be guaranteed to certain remote locations within the UK.

6.3. Returns and cancellation. Please consult clause 6.4 below for your card’s terms and conditions relating to your rights and obligations should you wish to cancel or return the Travelex Money Card after purchasing it.

6.4. Travelex Money Card terms and conditions. If you buy a Travelex Money Card (whether on the Website or elsewhere), you will be subject to the terms and conditions set by the issuer of the Travelex Money Card, Wirecard Card Solutions Ltd ("WDCS") pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051). The terms and conditions will be sent to you with the Travelex Money Card. Please read these terms and conditions carefully when you receive your Travelex Money Card. For the avoidance of doubt, such terms and conditions will take effect upon purchasing or requesting the Travelex Money Card.

6.5. Access to Travelex Money Card terms and conditions: Please click here for a copy of terms and conditions for the Travelex Money Card.


Cash Passport


6.6. Reload only. You can only reload for the following types of Cash Passports via the Website:

a) Travelex Multi-currency Cash Passport;
b) Travelex Globe Cash Passport; and
c) Travelex Single Currency Cash Passport, 
together being the “Cash Passports”.

6.7. Minimum load amount. Reloads of the Cash Passports listed above at clause 6.6 are subject to a minimum load amount. Please consult clause 6.9 below for your card’s terms and conditions and for further information.

6.8. Cash Passport terms and conditions. If you reload a Cash Passport (whether on the Website or elsewhere), you will be subject to the terms and conditions set by the issuer of the Cash Passport, Wirecard Card Solutions Ltd ("WDCS") pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051). The terms and conditions of your Cash Passport will vary depending on the type of Cash Passport you have purchased. Please read the terms and conditions carefully that you received with your Cash Passport. For the avoidance of doubt, such terms and conditions will take effect upon purchasing or requesting your Cash Passport.

6.9. Access to Cash Passport terms and conditions:

a) Please click here for a copy of the terms and conditions for Travelex Single Currency Cash Passport and the Travelex Globe Cash Passport.

b) Please click here for a copy of the terms and conditions for the Travelex Multi-currency Cash Passport.

c) These terms and conditions will have been provided to you when you purchased your Cash Passport in store or if you bought your Cash Passport online. They will also have accompanied your Cash Passport when it was delivered to you.

7. Charges

7.1. If you choose to place a ‘click and collect’ order for Travel Money or the Travelex Money Card so that you can collect your order from one of our stores, we will charge you a collection fee. The collection fee applicable to your order will be displayed on the ordering screen at the time you place your order.

7.2. If you choose to place an order for Travel Money, the Travelex Money Card or a Cash Passport to be delivered to your home, we will charge you a home delivery fee. The home delivery fee applicable to your order will be displayed on the ordering screen at the time you place your order.

7.3. Travel Money, Cash Passports and the Travelex Money Card are sold commission free.

7.4. You can pay for orders with most credit or debit cards issued in the United Kingdom registered in your name and with sufficient funds available to cover your order and any applicable fees.

7.5. You will not be charged a card processing fee by us if you choose to pay by debit or credit card. However, your card issuer may apply additional charges and we recommend you check this with them before you buy your Travel Money. Any fee applied by your card issuer will not appear on your travel money order, but will appear on your card statement.

8. Promotions


We may from time to time offer different promotions on the Website. This clause 8 outlines the terms and conditions which will govern any such promotion.

 

8.1. Countdown Offers. A "Countdown Offer" is any online promotion with us which is available for a short period of time. These could last from an hour to a day (for example, a Euro rate promotion which lasts for 1 hour, or a US Dollars rate promotion which lasts for 24 hours) (also known as a "Currency Happy Hour") whereby the offer is ‘counted down’ by use of a timer (the "Timer") on the Website.

8.2. Additional terms and conditions for Countdown Offers. From time to time, we may offer you Countdown Offers on the Website, subject to the following terms and conditions:

a) A Countdown Offer only applies to online orders on the Website for the duration specified on the Timer. Please note that due to the amount of time it takes for rates to be uploaded onto the Website, the Countdown Offer may be available on the Website up to 10 minutes before the Timer is due to start and up to 5 minutes after the Timer has run out. This is to ensure that the Countdown Offer is available for the full duration of the promotion.

b) A Countdown Offer may apply to more than one currency rate at any one time, subject to the time limits imposed by the Timer.

c) In order to qualify for the Countdown Offer rate all you need to do is enter the amount of the particular currency which is subject to the Countdown Offer in the ordering screen – the promotional rate will automatically apply to your order should you complete your order by clicking "Buy My Currency Now" within the time limits indicated by the Timer.

d) If you have not clicked on “Buy My Currency Now" before the Timer runs out, you will be timed out. Should you wish to proceed with your order after the Timer has ran out then you will be charged the new rate and not the promotional rate under the Countdown Offer.

e) The Currency “Happy Hour” promotional rates are preferential rates compared to the standard rate of the day on www.travelex.co.uk. Due to constant market and currency fluctuations, the rates during the Happy Hour Rate Sale cannot be compared to another day’s rates on www.travelex.co.uk. The Currency Happy Hour Rate Sale prices may be adjusted without notification during the Rate Sale but will always be preferential to the rates otherwise available on the Website and on the Travelex Money App where the Currency Happy Hour Rate Sale has not taken effect.

8.3. Promotion codes. From time to time we or our affiliates may provide you with a special promotion code for use on the Website. Please note that some promotion codes may only be available for a limited time. We do not guarantee the availability of promotion codes or the terms of any such offers.

8.4. Affiliate terms and conditions. If you have been provided with a promotion code by an affiliate, please refer to the affiliate’s terms and conditions for details of that offer.

8.5. Online prices may be adjusted throughout "Happy Hours", "Rate Sales" and other promotions without notification but will always be preferential to the rates otherwise available on the Website and on the Travelex Money App where the promotion has not taken effect.

9. Travelex Money App

9.1. The Travelex Money App (the “App”) is available for Google Android and Apple iOS mobile phone operating systems. We do not commit to continuously updating the App so that it works with your device. The App is provided over the internet and mobile networks and therefore we have no control over these third party networks.

9.2. From time to time we may issue updates to the App which may affect your use of the App. These will be made available through the Apple App Store and Google Play Store and we recommend that you download and install all updates issued. We do not accept any liability for loss of use or loss of access to the App on the issuance of an update.

9.3. Certain functions of the App are available to use when you are not connected to your data provider, but you should be aware that the information displayed without a data connection, including currency prices and card balances and transactions, will not be live or real time information.

9.4. We may at any time and with immediate effect change, suspend, restrict access to, or withdraw the App where:

a) there are concerns about the security of the App; 
b) we need to implement technical adjustments or make improvements to the App; 
c) we need to reflect changes in relevant laws and regulatory requirements; 
d) if we suspect your use of the App is illegal, fraudulent or otherwise unauthorised; or
e) if we reasonably believe that there are any other urgent reasons for suspending the use of the App. 
Where the App is being suspended or withdrawn, if it is not possible to notify you in advance, we will endeavour to notify you within a reasonable time period afterwards.
9.5. All content and services on or available through the App are provided on an "as is" basis and we do not make any representation or give any warranty of any kind (implied, statutory or otherwise) in respect of the App or its contents. In particular, we do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or other harmful content or timeliness of the content or services contained on the App. In addition, The App’s spending recommendation function should be treated as an indicative guide only, based on consumer research commissioned by us and actioned by a third party research agency. Not all products and services are available in all geographic areas, and your eligibility for particular products and services is subject to our final determination and acceptance. Any dated information is published as of its date only, and we do not undertake any obligation or responsibility to update or amend any such information.

9.6. We grant you a worldwide, non-exclusive, royalty-free revocable licence to download and use the App for your personal, non-commercial use in accordance with these Online Terms and Conditions. Copyright, database rights, trademarks and other intellectual property rights of any nature contained in the App, including but not limited to all software, design, text, images, sound recordings, animations and video sequences, are owned or licensed, except as otherwise expressly stated, by us. You may access the App for your own use of the facilities offered, but you may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store, reproduce, unzip, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the App or any of its content.

9.7. We may terminate your access and use of any part of the App at any time without notice if in our reasonable opinion you are in serious breach of any of these Online Terms and Conditions. If we terminate your right to use the App or withdraw the App in the event that you are in serious breach of these Online Terms and Conditions, all rights you have to use the App will end and you should delete the App from your device. We will notify you of the termination as soon as possible after the event.

9.8. You can end your rights to use the App at any time by deleting the App from your device. Once you no longer have access to the App, you will not have access to the data on the App.

9.9. By downloading or using the App in any way, you agree to these Online Terms and Conditions and our Privacy Policy. However, please note the following differences in respect of orders placed on the App:

a) exchange rates may move from the beginning of your search within the App to the completion of an order. However, you will be asked to confirm the final rate prior to committing to and paying for your order;
b) we do not currently offer office delivery for orders placed on the App; and
c) certain functions of the App may require you to log in using a password, biometric data, or other secure form of identification.

9.10. We use reasonable care and skill in providing the App. However, if we fail to do so and as a direct result of the App’s functioning damage is caused to your device or other digital content, we will pay for a repair or we may choose instead to make an appropriate payment. The determination of an appropriate amount depends on the level of damage caused. However, in no event shall our liability to you exceed £250. We would always recommend that you back up the content on your device. If you believe the App has caused damage to your device or to digital content on the device on which you use the App, please contact our customer services team immediately (see clause 1.2 above).

9.11. Other than as set out in clause 9.10 above, we shall not be liable to you in any way for:
a) any losses, claims or damages you suffer as a result of us breaching the Online Terms and Conditions or incurred from your use of the App (whether or not such losses are foreseeable and could be contemplated by you and us at the time of entering these Terms);
b) any indirect, or consequential losses, claims or damages suffered by you or incurred from your use of the App or the services provided however caused;
c) if we are unable to perform any of our obligations to you due to a failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute; and
d) any loss of information or unauthorised use of data arising as a result of your use of the App.
However, nothing in the preceding is intended to exclude any liability for damage where such exclusion is prohibited by law.

10. Personal Information and Payment Security

10.1. Privacy policy. Please click on this link Privacy Policy to find out how we use your personal information. By using the Website, you consent to such use and warrant that all information provided by you is accurate.

10.2. Our servers. We use secure server software to make our internet transactions secure.

10.3. Validation checks and authorisation. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, your order will not be accepted.

10.4. 3D Secure. 3D Secure is a payment verification protocol used by major card issuers, branded as 'MasterCard Secure Code' and 'Verified by Visa' to prevent credit card fraud. Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the card to make internet purchases. Cards registered with 3D Secure require the user to enter a Personal Identification Number (PIN) code or password. This PIN code is not the same PIN code issued with the card. 3D Secure verifies the card details provided by you. The system is completely automated and we do not store or process any of the data provided by the 3D Secure system.

11. Limiting Our Liability

11.1. No representation or warranty. All content and services on or available through the Website are provided on an “as is" basis and we do not make any representation or give any warranty in respect of the Website or its content.

11.2. No warranty. We do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website.

11.3. Use of site. Without limiting the exclusions at 10.1 and 10.2, the information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculative gain, investment or business purposes.

11.4. No reliance. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.

11.5. Our provision of the Service. We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:

a) any failure by you to provide us with correct information when you place your order;

b) any failure on the part of Royal Mail or any other carrier we use to send your order to deliver your order on time;

c) if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute;

d) any damage to your computer equipment as a result of using the Website or the Service;

e) any loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level; or

f) any indirect, or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.

11.6. Cap on our liability. Our maximum liability to you in respect of each use of the Service for a Travel Money order shall be to refund the purchase price of that Travel Money order.

11.7. Statutory liability. The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused as a result of our negligence or that of any of our employees or agents or for fraud.

11.8. Unlawful and unenforceable terms. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.

12. Our Right to Cancel

12.1. We may refuse, withdraw or cancel your Travel Money order at any time for any reason, including: (i) if we reasonably suspect that your Travel Money order has been placed for speculative gain, investment or business purposes; or (ii) if there have been significant fluctuations in the exchange rate market following the placing of your Travel Money order.

12.2. If we do cancel your order in accordance with clause 12.1 above then we will notify you of this as soon as reasonably possible and provide you with a refund for any Travel Money that you paid for but did not receive.

13. Other Terms

13.1. Alteration of terms. We may, at any time and with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these terms, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website, the Service or by placing orders after we have changed these terms, you will be accepting the changes.

13.2. We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.
13.3. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.4. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.5. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.7. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer? These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Service in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Service in either the Northern Irish or the English courts.

13.8. Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. As an online customer you have the right to raise any unresolved complaints via the EU Commission’s Online Dispute Resolution platform, an alternative dispute resolution body will be appointed to deal with your complaint, please use the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

13.9. How we will use your personal information. We will use the personal information you provide to us: (i) to supply the Travel Money, Cash Passports or Travelex Money Card to you; (ii) to process your payment for the Travel Money, Cash Passports or Travelex Money Card; and (iii) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us. We will only give your personal information to other third parties where the law either requires or allows us to do so.