Please note: as of 3rd April 2017, we no longer sell new Single currency Cash Passports, but you can still top up your existing card or manage your account below.
Have you heard about our new prepaid card? We've now launched our Travelex Money Card! Read more about all the great benefits and get yours now.
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Frequently asked questions
Back to top- Where can I find FAQs?
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How do I register for “My Account”?
Simply click here any we'll take you to My Account where you can register your card.
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How do I activate my card?
If you have ordered a Travelex Multi-currency Cash Passport for home delivery, please call the Card Services activation line on 0800 260 0355 to activate your card.
If you purchased/collected your Travelex Multi-currency Cash Passport card in one of our Travelex stores, then it is activated at the time of collection.
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How do I Reload my card?
You can reload your Cash Passport using a number of services.
- Reload online on Travelex.co.uk
- Return to any Travelex store in the UK and reload in-store
- Transfer money via bank transfer with internet or telephone banking. For more details please select below:
Please check for any fees or charges associated with reloading your card:
Please note:
A 2% commission will be charged for reloading your GBP on to your Multi-currency Cash Passport or single currency GBP Cash Passport online, by telephone or via internet/telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.
The Travelex Globe Cash Passport is NOT subject to a 2% reload commission charge.
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How long will it take for funds to appear on my card after I have reloaded?
Telephone Instant Online Instant Bank transfer Up to 5 working days At a Travelex store Instant -
How can I contact card services?
If you have a general Travelex Multi-currency Cash Passport query, or want to pass on any comments about using your card, please get in touch using the following contact details:
- Email - cardservices_prepaid@mastercard.com
- Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK or for a list of Freephone numbers to call from overseas if you have a Multi-currency Card please click here or if you have a Globe or Single Currency Card please click here.
- Email - cardservices_prepaid@mastercard.com
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How will the change of issuer from R. Raphael & Sons to Wirecard Card Solutions Limited affect me and my card?
The change of issuer will have no effect on how you use your card and you can continue to use it as normal until the expiry date on the card. You can find information about how Wirecard Card Solutions Limited handle your personal data at
Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Terms and conditions apply - please click here for more details
* Some ATM operators may charge a withdrawal fee or set their own withdrawal limits - however, Travelex will not charge you a withdrawal fee on ATM transactions
**View our comparison table here
Online fees and limits may vary, and to refer to the Online Terms and Conditions for more information.