Please note: as of 3rd April 2017, we no longer sell new Single currency Cash Passports, but you can still top up your existing card or manage your account below.
Have you heard about our new prepaid card? We've now launched our Travelex Money Card! Read more about all the great benefits and get yours now.
- Where can I find FAQs?
How do I register for “My Account”?
Simply click here any we'll take you to My Account where you can register your card.
How do I activate my card?
If you have ordered a Travelex Multi-currency Cash Passport for home delivery, please call the Card Services activation line on 0800 260 0355 to activate your card.
If you purchased/collected your Travelex Multi-currency Cash Passport card in one of our Travelex stores, then it is activated at the time of collection.
How do I Reload my card?
You can reload your Cash Passport using a number of services.
- Reload online on Travelex.co.uk
- Return to any Travelex store in the UK and reload in-store
- Transfer money via bank transfer with internet or telephone banking. For more details please select below:
Please check for any fees or charges associated with reloading your card:
A 2% commission will be charged for reloading your GBP on to your Multi-currency Cash Passport or single currency GBP Cash Passport online, by telephone or via internet/telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.
The Travelex Globe Cash Passport is NOT subject to a 2% reload commission charge.
How long will it take for funds to appear on my card after I have reloaded?
Telephone Instant Online Instant Bank transfer Up to 5 working days At a Travelex store Instant
How can I contact card services?
If you have a general Travelex Multi-currency Cash Passport query, or want to pass on any comments about using your card, please get in touch using the following contact details:
- Email - email@example.com
- Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK or for a list of Freephone numbers to call from overseas if you have a Multi-currency Card please click here or if you have a Globe or Single Currency Card please click here.
- Email - firstname.lastname@example.org
How will the change of issuer from R. Raphael & Sons to Wirecard Card Solutions Limited affect me and my card?
The change of issuer will have no effect on how you use your card and you can continue to use it as normal until the expiry date on the card. You can find information about how Wirecard Card Solutions Limited handle your personal data at
|Reload fee in branch||Please check with a Purchase Location|
|ATM fee per withdrawal||Free**|
|Purchase from merchant (e.g. shops and restaurants)||Free**|
|Monthly inactivity fee debited from your Card if it has not been used for 12 months†||$3.50||€3.00||$4.50||$4.00||$5.25||R35.00|
|Cash over the counter fee (e.g. at banks and bureaux de change)||$8.25||€6.00||$10.00||$10.00||$12.00||R70.00|
|Additional Card fee||Free|
|Negative balance fee||$15||€15||$20||$20||$25||R140|
|Cashout fee through Card Services||$9.50||€7.00||$9.00||$9.50||$12.00||R75|
|Cashout fee at a Purchase Location||Please check with the Purchase Location (subject to exchange rate fluctuations)|
|Maximum amount you can withdraw from ATMs in 24 hours**||$800||€700||$3,500||$3,000||$4,000||R8,500|
|Maximum amount that you can spend at merchants (e.g. shops and restaurants) in 24 hours**||$5,000||€4,000||$6,000||$6,000||$7,500||R40,000|
|Minimum amount you can load on your Card||$70||€50||$100||$100||$100||R700|
|Maximum load and maximum balance allowed on your Card at any one time||$9,000||€7,500||$15,000||$13,000||$17,000||R85,000|
|Maximum load over 12 months***||$30,000||€25,500||$45,000||$39,000||$51,000||R250,000|
|Cash over the counter limit (e.g. at banks and bureaux de change)||$250||€200||$350||$300||$400||R2,000|
|Additional Card linked to the same funds||1|
Online reload limits (across all Currencies on the Card)
|Within 7 days||GB £4,000|
|Within 60 days||GB £6,000|
For example, if you reload GB£2,000 onto your Card in one day, you may then only load a further GB£2,000 within 7 days. Please note: the online reload limits listed above are subject to the total Card Fund balance already on your Card. Your total Card Fund balance at any one time (including all Currencies) may not exceed GB£5,000.
* The minimum charge is £3.00 for GB£ phone or online loads and reloads.
** Some ATM operators and merchants may charge a fee or set their own limits. Please confirm whether any fees or limits apply, before making a withdrawal or purchase.
*** The total amount you may load onto all prepaid cards issued to you by us during any twelve (12) month period.
† If following the debit of any monthly inactivity fee, the Card balance is less than the fee, we will waive the difference.
Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by MasterCard® on the day the transaction is processed, increased by 5.75%
Terms and conditions for the Single Currency Cash Passport
Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Terms and conditions apply - please click here for more details
* Some ATM operators may charge a withdrawal fee or set their own withdrawal limits - however, Travelex will not charge you a withdrawal fee on ATM transactions
Online fees and limits may vary, and to refer to the Online Terms and Conditions for more information.