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Multi-currency Cash Passport

Please note: as of 3rd April 2017, we no longer sell new Multi-currency Cash Passports, but you can still top up your existing Cash Passport or manage your account below.

Have you heard about our new prepaid card? We've now launched our Travelex Money Card! Read more about all the great benefits and get yours now.

Your Travelex Multi-currency Cash Passport can be loaded with any of the following 10 currencies:

Euros (EUR)Swiss francs (CHF)
US dollars (USD)New Zealand dollars (NZD)
Australian dollars (AUD)Canadian dollars (CAD)
Turkish lira (TRY)South African rand (ZAR)
United Arab Emirates dirham (AED)British pounds (GBP) – (NOTE: not available to buy on Travelex.co.uk)

Frequently asked questions

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  • Can I purchase a card for someone under the age of 18?

    Unfortunately not. It is also not possible to receive secondary cards so you are unable to allow another person to carry another card linking to the same account.

  • When will I receive my Cash Passport PIN number?

    Your PIN number is given to you along with the card when collecting your order. If you have selected home delivery, the PIN will be sent with your inactive Cash Passport card and normally arrives within 3 to 5 business days.

  • How do I register for “My Account”?

    Simply click here any we'll take you to My Account where you can register your card.

  • How do I activate my card?

    If you have ordered a Travelex Multi-currency Cash Passport for home delivery, please call the Card Services activation line on 0800 260 0355 to activate your card.

    If you purchased/collected your Travelex Multi-currency Cash Passport card in one of our Travelex stores, then it is activated at the time of collection.

  • How do I Reload my card?

    You can reload your Cash Passport using a number of services.

    1. Reload online on Travelex.co.uk
    2. Return to any Travelex store in the UK and reload in-store
    3. Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK
    4. Transfer money via bank transfer with internet or telephone banking. For more details please select below:

    Please check for any fees or charges associated with reloading your card:

    Please note:

    A 2% commission will be charged for reloading your GBP on to your Multi-currency Cash Passport or single currency GBP Cash Passport online, by telephone or via internet/telephone banking. Commissions for reloading your Cash Passport in branch may vary per selling location.

    The Travelex Globe Cash Passport is NOT subject to a 2% reload commission charge.

  • How long will it take for funds to appear on my card after I have reloaded?

    TelephoneInstant
    OnlineInstant
    Bank transferUp to 5 working days
    At a Travelex storeInstant
  • How can I contact card services?

    If you have a general Travelex Multi-currency Cash Passport query, or want to pass on any comments about using your card, please get in touch using the following contact details:

    1. Email - cardservices_prepaid@mastercard.com
    2. Call Card Services on 0800 260 0355 (which is free phone) when calling from the UK or for a list of Freephone numbers to call from overseas if you have a Multi-currency Card please click here or if you have a Globe or Single Currency Card please click here.
  • Are there any countries or geographical regions the Travelex Multi-currency Cash Passport won’t work in?

    Yes, it is currently not possible to use your Travelex Multi-currency Cash Passport in a few countries and geographical regions.

    If you attempt to withdraw cash from a cash machine or use your Card at merchants in any of these countries or geographical regions, your request will be declined.

    The countries and geographical regions currently affected are:

    Iran, North Korea, Sudan, Syria, and Crimea.

The fees and charges are shown below so you can manage your budget throughout your trip

Card PurchaseFREE
Load fee and Top-up fee (also known as Reload fee)When loading/reloading foreign Currency, exchange rates will apply. These rates may include a margin/service fee1
Paying in shops, restaurants, hotels and online (some merchants may charge a fee)2FREE
Using a cash machine/ATM abroad (some cash machine operators charge a fee)2FREE
Domestic (UK) ATM Fee3

FREE
Withdrawing cash over the counter in a bank

FREE
Additional CardFREE
Cashing out at a participating Travelex storeCheck with the store at the time of cash out to see if a fee will be applied
Cashing out over the telephone(except in an emergency)GB£6.00
Shortfall fee (if the aggregated Currency balances or any Currency balance drop below zero)

GB£10 EU€15 US$15

AU$20 CA$20 NZ$25 ZAR140

TRY22 CHF15 AED62

Replacement CardFREE
Transferring money from one Currency to anotherSubject to an exchange rate determined by us and communicated to you at the time of the transfer
Not using your Card for a long time? If you don’t use your Card for 12 months an inactivity fee will be taken off your balance each month+GB£2.00
Foreign exchange fee25.75%

  1. When loading/reloading to your GB£ Currency wallet, a charge of 2% of the (re)load value applies. A GB£3 minimum charge may apply – please check with the store.

  2. If the currency of your transaction does not match any of the Currencies on your Card, or there are insufficient funds on your Card in a Currency to cover the whole transaction, the (remainder of the) transaction amount will be exchanged to another Currency (-ies) on the Card in the order of priority, at an exchange rate determined by MasterCard® on the day the transaction is processed, increased by 5.75% (the foreign exchange fee).

  3. If the Currency of your transaction matches one of the Currencies on the Card and there are sufficient funds in that Currency to cover the whole transaction, the ATM fee for that Currency will be applied. If the Currency of your transaction does not match one of the Currencies on the Card or there are insufficient funds in the relevant Currency to cover the whole transaction, then the GBP ATM fee will be applied and will be converted into the last Currency being used to fund the transaction at a foreign exchange rate determined by MasterCard on the day the transaction is processed increased by 5.75% (the foreign exchange fee).

  4. The amount that can be loaded/reloaded will vary depending on which channel you choose, i.e. online, in store, telephone or internet banking. Check https://single.cashpassport.com/cash-passport-travelex/ for more information.

+ If, following the debit of any monthly inactivity fee, the Card Fund balance is less than the fee, we will waive the difference.

1These fees and limits can change. You can find out more in your terms and conditions. We keep the latest version online at https://single.cashpassport.com/cash-passport-travelex/

Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Terms and conditions for the Multi-currency Cash Passport

Maximum total balance at any one time (including all Currencies)4GB£5,000
Maximum load and reload over 12 months(the most you can load onto all prepaid cards issued to you by us during any 12 month period, including all Currencies)GB£30,000
Minimum load and reloadGB£100
Withdrawing cash from cash machines(some operators may set their own limits)GB£500 per 24 hours
Withdrawing cash over the counter in a bankGB£150
Spending money in shops, restaurants etc. (some merchants may set their own limits)GB£3,000 per 24 hours
Maximum number of Additional Cards1
Card lifetimeSee Card for expiry date
Maximum number of attempts when entering your PIN3 in each 24 hour period
Maximum number of active accounts at any one time1

Online reload limits (across all Currencies on the Card)

Within 7 daysGB £4,000
Within 60 daysGB £6,000

For example, if you reload GB£2,000 onto your Card in one day, you may then only load a further GB£2,000 within 7 days. Please note: the online reload limits listed above are subject to the total Card Fund balance already on your Card. Your total Card Fund balance at any one time (including all Currencies) may not exceed GB£5,000.

The amount that can be loaded/reloaded will vary depending on which channel you choose, i.e. online, in store, telephone or internet banking. Click here for more information.

These fees and limits can change. You can find out more in your terms and conditions.

Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

* Please note that some cash machine providers set their own fees and limits

Travelex Money Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.