The VAT Refund Scheme is no longer available in Great Britain (England, Scotland and Wales)

Click here for more information

How do I claim a VAT refund on purchases bought before 1st January 2021

For purchases made in Great Britain before 1 January 2021, you will still be able make a claim under the VAT Retail Export Scheme on departure from the UK and the EU in line with current rules, until 31 March 2021.


Our refund services are still available in Heathrow airport and Manchester airport until 31st March 2021, visit our Travelex stores to claim your refund on purchases bought before the 1st January 2021.

Travelex VAT refund stores at Heathrow

  • Terminal 2

  • Terminal 5

Our Partners

We work with the most trusted names in Tax Free Shopping

Have a question?

  • What is the Retail Export Scheme?

    The VAT Refund Scheme is no longer available in Great Britain (England, Scotland and Wales).

    How do I claim a VAT refund on purchases bought before 1st January 2021

    For purchases made in Great Britain before 1 January 2021, you will still be able make a claim under the VAT Retail Export Scheme on departure from the UK and the EU in line with current rules, until 31 March 2021.

    Our refund services are still available in Heathrow airport and Manchester airport until 31st March 2021, visit our Travelex stores to claim your refund on purchases bought before the 1st January 2021.

  • What documents do I need to claim a VAT refund?

    1. Proof of purchase of goods from the retailer – you must first show the sales receipts at the Travelex bureau when making a VAT refund claim.
    2. A VAT refund form from the retailer – this must be completed and signed by the retailer at the time of purchase in order to be valid.
    3. A valid passport – you will be required to show an expiring visa or one way flight ticket to prove that you are leaving the EU.
    4. For high value goods, you will need to have them inspected by airport customs once you pass through security. Customs will stamp your VAT refund form, after which you can return to a Travelex VAT store, and process your refund.
  • What are considered high value goods?

    Should your shopping exceed a certain value then your claim may need to be processed after you have gone through security (airside). If you visit a Travelex VAT store landslide, we can ascertain if this is the case when we discuss your claim with you.

    Certain items however will need to be hand carried through to Airside so that UK Border Force can inspect the goods you have purchased.

    These are:

    • All portable electrical items
    • Sunglasses
    • Jewellery
    • Wristwatches

    There are exceptions to the above list of goods that will be clarified when discussing your claim

  • Are there any fees charged for the VAT refund process?

    Fees are levied by the VAT agents on each VAT refund form.

    There may also be other fees charged by the retailer and/ or the VAT agent for their involvement in the transaction. As a result, even though VAT is currently charged at 20% throughout the UK, you should typically expect to receive around 10 – 13% after all the associated fees have been taken in to account.

  • Can I claim a refund in the UK?

    If you are unsure of your eligibility for a VAT Refund, please visit theHM Revenue & Customs website.

  • How can I receive my VAT refund?

    Travelex provides VAT refunds in either Pounds Sterling (£) or a foreign currency at any of our VAT stores at Heathrow or Manchester airports

    Credit Card Customers who have a Global Refund Form can choose to have their refund put onto their card at any of our VAT stores.

  • Do all retailers and shops have VAT refund forms?

    Not all shops participate in the VAT refund scheme. The majority of participating shops will have VAT stickers in their shop windows. If a shop does not participate in the VAT scheme, you will not be able to claim your VAT back.

    Please note that Travelex cannot arrange VAT refund forms at the airport, nor from the HRMC website. VAT refund forms must be obtained from the Retailer.

  • I haven’t received my refund yet, what should I do?

    If you have not received your refund and would like to check the status of your refund, please contact the relevant VAT provider directly for the refund that is outstanding.

    Global Bluetaxfree@global-blue.com
    Planet Tax Freeplanetpayment.com/en/tax-refund-customer-services
    Innova Tax Freeinfo@innovataxfree.com
    GB Tax Freeinfo@gbtaxfree.com