Tax Free Shopping | Travelex

Tax Free Shopping in the UK

Claim your VAT refund when you shop at over 2000 retailers across the UK

  • ENGLISH
  • 中文
  • عربي

How to get your VAT refund

  • Shop in the UK

    Look out for Tax Free signs in shop windows

  • Remember your Tax Refund Document

    Ask for one at each store you shop

  • Fill in the documents with your details

    And keep all your receipts safe

  • Visit a Heathrow Travelex store

    Bring your goods, receipts and documents along

  • Claim your refund

    Any electronic or high value goods will need to be checked by Heathrow customs

Our Services

Tailored and standard VAT refund services are available at selected Heathrow Travelex stores:

Image display VAT fast-track sign in an airport

Fast Track

£10 / form

  • Priority VAT refund service
  • Located at all London Heathrow terminals
Image display VAT fast-track sign in an airport

VAT Refund by Appointment

£120 / appointment

  • Specialised one-to-one VAT refund service
  • Exclusive Travelex members' area in London Heathrow T5
More Details

Standard VAT refund – no fees

  • Average waiting time during peak period can be around 40 minutes – give yourself plenty of time before you fly off
  • Available at selected Heathrow Travelex stores

Travelex VAT refund stores at Heathrow

  • Terminal 2

  • Terminal 3

    • Landside Store

      Check-in level, next to Zone D

      06:30am - 10:00pm

    • Airside Store

      Level 1, after security

      06:30am - 10:00pm

  • Terminal 4

    • Landside Store

      Level 1, take the lift near Zone G

      05:00am - 10:00pm

    • Airside Store

      Level 2, to the right after security

      05:00am - 10:00pm

  • Terminal 5

    • Landside Store

      Check-in level 3, Zone G

      06:00am - 10:00pm

    • Airside Store

      Level 2, opposite to Customs

      06:00am - 10:00pm

Our Partners

We work with the most trusted names in Tax Free Shopping.

Have a question?

  • What is the Retail Export Scheme?

    In the UK, VAT is charged on many goods and services. The Retail Export Scheme allows non-EU residents, who are leaving the European Union, to claim a VAT refund on most goods that they have purchased in the UK

    VAT refunds can only be claimed on your final day and from the departing EU Country and only from the airport terminal from which you are departing. The claiming process must be completed within three (3) months (with VAT forms stamped and completed) of the original purchase date of the item for which you are claiming the refund

    Please note that refunds can only be claimed by the person who purchased the goods. It is not possible to claim a refund on behalf of someone else.

  • What documents do I need to claim a VAT refund?

    1. Proof of purchase of goods from the retailer – you must first show the sales receipts at the Travelex bureau when making a VAT refund claim.
    2. A VAT refund form from the retailer – this must be completed and signed by the retailer at the time of purchase in order to be valid
    3. A valid passport – you will be required to show an expiring visa or one way flight ticket to prove that you are leaving the EU
    4. For high value goods, you will need to have them inspected by airport customs once you pass through security. Customs will stamp your VAT refund form, after which you can return to a Travelex VAT store, and process your refund
  • What are considered high value goods?

    Should your shopping exceed a certain value then your claim may need to be processed after you have gone through security (airside). If you visit a Travelex VAT store landslide, we can ascertain if this is the case when we discuss your claim with you.

    Certain items however will need to be hand carried through to Airside so that UK Border Force can inspect the goods you have purchased.

    These are:

    • All portable electrical items
    • Sunglasses
    • Jewellery
    • Wristwatches

    There are exceptions to the above list of goods that will be clarified when discussing your claim

  • Are there any fees charged for the VAT refund process?

    Fees are levied by the VAT agents on each VAT refund form.

    There may also be other fees charged by the retailer and/ or the VAT agent for their involvement in the transaction. As a result, even though VAT is currently charged at 20% throughout the UK, you should typically expect to receive around 10 – 13% after all the associated fees have been taken in to account.

  • Is there a fee charged for Fast Track or VAT Refund by Appointment services?

    Yes, additional charges will apply for customers wishing to use the Fast Track or VAT Refund by Appointment services. This information is listed under 'Our Services' above.

  • Can I claim a refund in the UK?

    You can claim a VAT refund in the UK if you are not a resident of the following countries:

    • Austria
    • Estonia
    • Ireland
    • Poland
    • Belgium
    • Finland
    • Italy
    • Portugal
    • Bulgaria
    • France
    • Latvia
    • Romania
    • Croatia
    • Germany
    • Lithuania
    • Slovakia
    • Cyprus
    • UK
    • Luxembourg
    • Spain (incl. Balearic Islands)
    • Czech Republic
    • Greece
    • Malta
    • Sweden
    • Denmark
    • Hungary
    • Netherlands

    If you are unsure of your eligibility for a VAT Refund, you should contact HM Revenue & Customs on 0845 010 9000 or visit their website.

  • How can I receive my VAT refund?

    Travelex provides VAT refunds in either Pounds Sterling (£) or a foreign currency at any of our VAT stores at Heathrow Airport

    Credit CardCustomers who have a Global Refund Form can choose to have their refund put onto their card at any of our VAT stores at Heathrow Airport.

  • Do all retailers and shops have VAT refund forms?

    Not all shops participate in the VAT refund scheme. The majority of participating shops will have VAT stickers in their shop windows. If a shop does not participate in the VAT scheme, you will not be able to claim your VAT back.

    Please note that Travelex cannot arrange VAT refund forms at the airport, nor from the HRMC website. VAT refund forms must be obtained from the Retailer.